·         Handling investigations related to inward and outward local/international payments, refunds, re-effects and timely response of queries generated by correspondent banks.
·         Maintaining effective coordination with all relevant business units and compliance to resolve queries within TAT.
·         Creation of messages through SWIFT platform.

·         Reconciliation of returned/hold payments.

·         Checking bank details and validating all information (IBAN, SWIFT etc.)

·         Processing outward payments local and international.

·         Reviewing, investigating and closing the compliance screening alerts for inward and outward payments against sanctions, OFAC, blacklisted and watch listed individuals/entities.

·         Successfully managed the team of centralized foreign trade department.
·         In charge and checker of all operational activities of centralized department related to:
·         Import unit: Advance payment, open account, LC opening, amendment and retirement.
·         Export unit: Advance payment, collection, bills discounting, LC advising.
·         Bank Guarantees unit: Issuance, amendment and cancellation.
·         Foreign remittances unit: Inward and Outward.
·         TBML unit: supervised screening process as per TBML/KYC/CDD/EDD/compliance parameters, pre and post basis.
·         SWIFT: verifier and checker of all SWIFT messages.
·         Handled the documents scrutiny process and monitoring of GL balancing.
·         Collaborated in team building activities with relevant departments, being the part of new projects launching and UATs.

·         Deal customers on front end and handle transactions related to import, export and foreign remittances
·         Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
·         Participated in selling credit cards, personal finance and generating successful sales leads

·         Looked after SME and corporate trade business portfolio of 21 branches by achieving 100% targets and improved KPIs
·         Succeeded in handling transaction execution of LC opening, retirement, Import/Export documents scrutiny, foreign remittances and regulatory reporting followed by minimal TAT
·         Improved customer service satisfaction and coordination with internal departments
·         Engaged in cross selling bank’s products and services such as credit cards, personal loan, housing finance and Banc assurance

·         Initiate, review and recommend fresh credit proposals and renewals
·         Maintained detailed record of existing credit facilities and follow-up for timely recoveries of mark-up and instalments
·         Coordination with customers and head office for completion and processing of loan documentation

·         To ensure smooth execution of trade transactions, Import/Export, remittance and bills financing
·         Prepare accurate reporting to central bank in timely manners
·         Facilitate customers by negotiating best conversion rates and regular in touch with them for strong business relations
·         Acted as HR coordinator and successfully managed to address staff matters with line management and initiated hiring process of fresh employees
·         Actively participated in sales and marketing activities, received acknowledgement and monetary rewards