Shariq - Dispatch officer - Daraz.pk

概要

Senior Dispatch officer in Daraz.pk Experienced with all stages in warehouse management specially in fleet management parcel management generating performance reports. Well-versed in Excel Word and PowerPoint, Strong background in KPIs handling, backlog managment and customer relations. Interact with riders to make possible parcel delivered on time and keep track rider performance. Engagement with senior staff to make daily operation smooth. Work with the management and the riders to discuss the problems faced during delivery and find solutions to them. Finding and trying to close the gap between management and riders. Clearing costumer complains against riders. Backlog management, Strong decision maker, Complex problem solver, KPI Reporting, Innovative, Service-focused