I am a technically sophisticated and solutions-driven IT Manager with 13+ years’ experience in project management, IT policy implementation, systems and servers administration, business strategy, and decision making. Tenacious achiever of project and technology-related challenges with aptitude to conceptualize strategy into workable and understandable objectives for project teams. Striving towards understanding business unit’s technology requirements and assisting in translating these requirements into IT project deliverables. Delivering to a standard of fast resolution of problems demonstrated by maintaining a service-orientated mindset throughout the team. Proven skills in executing well defined plans, and adhering to project schedules therefore ensuring effectiveness and compliance. Consistently meets and exceeds expectations and delivers solutions to drive efficiencies.
My key skills include IT Asset Management, File Server Implementation, Hyper Converged Infrastructure, Incident Management, Helpdesk Networks, Tape Library Implementation, Risk Based Auditing, Data Center Management, Project Planning & Supervision, Process Improvement, Disaster Recovery, Virtualization/ Clouding, IT Project Management, Policy Development and SLA’s Agreement
Currently I am engaged with Abudawood Pakistan (Private) Limited, as a Manager IT, where I supervise IT infrastructure operations, including high end server systems, enterprise level data storage hosting, business critical information systems and applications, and datacenter operations. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
• Design key performance indicators to evaluate IT infrastructure performance falling within the managerial domain while assuring effective implementation, monitoring/tracking, reporting, and improving of KPIs.
• Streamline and supervise IT infrastructure operations, including high end server systems, enterprise level data storages hosting, business critical information systems and applications, and datacenter operations.
• Oversee Dell 10, 11, 12 and 13 generation servers and organize virtual servers by utilizing Hyper-V.
• Interact with vendors to devise data center monitoring tool, alerting, environmental monitoring controller, attendance, and leave management system for company’s employees.
• Shoulder the responsibility for assessing project post mortems and post-implementation for value tracking and lessons learnt, while offering support to data center, computer systems & databases sections teams.
Key Accomplishments:
• Functioned in close collaboration with internal customers to analyze IT infrastructure requirements and launch new projects, while accelerating operational efficiency and cost optimization initiatives.
• Planned and managed data center capacity, operations, and budget commitments, including cost (Capex/Opex) for new and ongoing initiatives, while participating in BCP for the company.
• Established tier 2 level primary data center for Abudawood Pakistan and repositioned previous data center to new location without any business loss.
• Competently installed nationwide Enterprise Directory and Enterprise Messaging Services infrastructure for company on Windows Server 2012 and Exchange 2010.
• Arranged video conferencing solution and Microsoft LYNC for 13 locations of company across Pakistan and managed Office 365, including Skype for business, Yammer, Exchange online, and SharePoint.
• Executed strategies to improve efficiency and effectiveness of IT processes and interactions within the function.
• Delivered excellent first-rate support to the Head of infrastructure in retaining and administering windows based infrastructure, Microsoft active directory services, EPO server 4.0, and 166 branch servers.
• Proved instrumental in the configuration and troubleshooting and MS Windows 2000 and 2003 Servers family and Lotus Notes clients on Server and Desktop.
• Defined dates and regulations for scheduled LAN activities such as antivirus updates and backups and devised SCSI & ISCSI by utilizing Star Winds Tool & Open Filer.
Key Accomplishments:
• Developed backup of server’s configuration for the disaster recovery, managed file servers backup using VERITAS 10.0 D, and resolved hardware related problems and recovery in a timely manner.
• Examined, tested, and troubleshoot hardware and software problems pertaining to LAN. Recommends and schedules repairs. Provides end users support for all LAN- based applications.
• Coordinated with Microsoft and other principles and offered tier 2 support to operations and system development teams on various Microsoft Server products.
• Configured network cards, driver, and Windows 2003 on IBM Blade Center HS -21 and executed network architecture to meet current and future needs.