• As a shift manger look after each and everything done properly and through the system.
• Maintaing schedule of crew and all members to perform their duties.
• Maintaining daily cash (safe) and petty cash fund.
• Safety Security quality cleanliness and services its our first priority to provide our guest (customer\'s) and satisfying Their needs and wants.
• Daily inventory controlling and making budget of each month.
• Put your self on customer shoe\'s and treat him like a valuable guest and do exactly what they want to us without the customer we wasn\'t be here that\'s our policy

Working as an Operations Assistant with TCS Express and Logistics were my duties are:

•To handle more than 120 couriers per day and ensure that the deliveries are as per the customers satisfaction.
•To work with the clients by answering their queries and updating them with the progress of their shipment.
•To manage a delay in delivery by co-ordinating with the customer and taking note of any change in the delivery address and ensure swift delivery in the same day or next day.
•To keep a record of all the couriers and their deliveries.
•Answering all region Emails related to the shipments.
• Assist customers in all aspects of operation services including handling complaints and inquiries.
• Customer service is extremely important and in the role of Operations Assistant , it will be your job to ensure service levels are maintained and customer satisfaction achieved.
• Manage a team of people and it will be our responsibility to ensure all training needs are met and that performance is monitored and feedback provided at regular intervals.
• Responsible for implementing quality management and other regulatory compliance strategies inline with company policy.
• Enforce safety rules and regulations.
• Recommend and implement measures to improve employee motivation, equipment
performance, work methods, and customer services.
• Monitor field work to ensure that it is being performed properly and to ensure maximum
efficiency.

1 year experience as a Floor Supervisor at Bumzees\'s
 Daily allocation of rooms and deep cleaning tasks to team members.
 Ensures that the entire operation is performed as per the laid down standards.
 To organize immediately the guest needs under intimation to EHK/Executive.
 Manage guest requests, including VIP amenities and communicating them to the relevant team members
 Comply with hotel security, fire regulations and all health and safety legislation.
 Assist other departments wherever necessary and maintain good working relationships.