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概要
Customer Relationship Management
Identifying improvement areas & implementing measures to maximize customer satisfaction levels.
Ensuring continuous interaction with the client to make sure that area of concern can be worked upon for improved service levels.
Quality Assurance
Ensuring a high-quality customer experience, while adhering to the SLAs and work processes.
Implementing quality improvement measures as per industrial norms for continual improvement in the services, ensuring higher customer satisfaction matrices.
Team Management
Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.
Conducting and organizing review meetings for providing feedback to the associates on areas of improvement.
Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
PROFESSIONAL EXPERIENCE
项目
工作经历
Admin Supervisor
PROFESSIONAL EXPERIENCE
Working experiences from 18 January 2008 to 16 July 2019 for TOUCH STONE COMMUNICATION Pvt Ltd. Right now I am serving as Admin Supervisor & Purchase etc.
RESPONSIBILITIES:
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
Other Misc Responsibilities:
• Staff attendance and leave record
• Repair & Maintenance of office
• Office’s transportation and maintenance
• Procurement of general office supply
• Vendor management
• Repair & Maintenance of Building & Equipment
• Supervision of staff and scheduling
• Scheduling of transport for females staff pick/ drop
Technical Responsibilities:
• Maintenance 120 /360 kVA generator.
• Maintenance 120/60 kVA ups.
• IT related
• Electric related
• Office Appliances.
• Security System
• Purchasing of equipment for IT team etc.
• Forecasting levels of demand for services and products to meet the business needs and keeping a Constant check on stock levels.
• Conducting research to ascertain the best products and suppliers in terms of best value, delivery Schedules and quality.
• Liaising between suppliers, manufacturers, relevant internal departments and customers.
• Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them.
• Negotiating and agreeing contracts and monitoring their progress, checking the quality of service provided.
• Processing payments and invoices.
• Keeping contract files and using them as reference for the future.
• Forecasting price trends and their impact on future activities.
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