概要

Dynamic and results-driven sales and customer success professional with over four years of experience in the SaaS and communication technology sectors specificall in Northen American Markets.


Proven track record in leading teams, driving revenue growth, and fostering long-term client relationships. Expertise in Customer success, contact center solutions, and innovative sales strategies.


Adept at training and guiding teams to success, implementing data-driven decision-making processes, and delivering exceptional customer experiences. Committed to continuous improvement and passionate about exceeding expectations and driving business growth.


工作经历

公司标识
Lead Customer Success/ Partner Sales
Rich Technology Group
Jan 2022 - 代表 | Richmond, USA

 Promoted to Lead Solution Consultant, guiding clients and team to success.2. Enhanced expertise with Contact Center solutions for diverse client needs.3. Visionary leader, driving growth and innovation in the Solution Department.4. Achieved $500K in recurring revenue sales, showcasing tangible results.5. Inspired team members, fostering a culture of collaboration and achievement.6. Pioneered new strategies, positioning our team for continued success.7. Advocated for customer-centric solutions, leaving lasting impressions.8. Exemplified leadership and excellence, setting industry standards.

公司标识
Team Lead Sales and Marketing
Touchstone Communications
Jan 2021 - Dec 2021 | Peshawar, Pakistan

 Led a dynamic team in Outbound Lead Generation and Appointment Setting, driving success across the USA.2. Provided training and guidance to empower team members, fostering a culture of continuous improvement and achievement.3. Implemented effective reporting mechanisms, enabling data-driven decision-making and optimization of sales strategies.4. Spearheaded efforts that resulted in generating leads and setting appointments worth $500k+ USD, showcasing a proven ability to deliver impactful results.5.Inspired team members to exceed expectations, fostering a collaborative and high-performing sales environment.6.Embraced challenges as opportunities for growth, consistently pushing boundaries and driving innovation in the solar industry.7.Positioned the team for success through strategic planning and execution, laying the foundation for sustained growth and success.

公司标识
Sales Lead
Aprecity Consultants
Feb 2020 - Jan 2021 | Wyoming, USA

1. Lead prospecting efforts to identify potential clients interested in UCaaS/CCaaS solutions.2. Provide expert guidance and support to clients, addressing their specific needs and challenges.3. Recommend tailored UCaaS/CCaaS solutions based on clients' requirements and industry best practices.4. Collaborate with sales teams to develop effective strategies for lead generation and conversion.5. Conduct product demonstrations and presentations to showcase the benefits and features of UCaaS/CCaaS solutions.6. Act as a liaison between clients and internal teams to ensure seamless implementation and support.7. Stay updated on industry trends and advancements in UCaaS/CCaaS technology to provide informed recommendations.8. Monitor and analyze key performance metrics to evaluate the success of UCaaS/CCaaS initiatives and identify areas for improvement.9. Cultivate strong relationships with clients to foster long-term partnerships and drive customer satisfaction.10. Continuously strive to enhance the overall customer experience and drive business growth through innovative UCaaS/CCaaS solutions

公司标识
Team Lead Operations
Samsung Engineering
Aug 2019 - Mar 2020 | Peshawar, Pakistan

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公司标识
Customer Service Representative
Samsung Engineering
Feb 2019 - Jul 2019 | Peshawar, Pakistan

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公司标识
Mobile Technician/ Engineer
Samsung Engineering
Jun 2018 - Jan 2019 | Peshawar, Pakistan

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学历

University of Peshawar
学士, 艺术学士, Business‎
maths, computer
等级 A
2021
Govt College Wadpagga Peshawar
中级/A级, 理工系(医学预科), F.S.C (pre-medical)‎
Biology, Physics, Chemistry
等级 A
2019
Nationa College of Mobile Repairing Peshawar
大专, Mobile Software/Hardware Repairing‎
Engineering
Completed
2018

技能

中级 Commitment to Customer Service
中级 Communication Skills Listening
熟练 Computer Examiner Skills
熟练 Cross-Cultural Communication Skills
中级 Lead Generation
中级 Microsoft Applications Experience
中级 Social Media ROI
中级 Store Knowledge
中级 Team Leading
中级 US Accent
熟练 Vendor Relations Management

语言

初学者
熟练 普什图语
熟练 英语
熟练 乌尔都语