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概要
2+ Year of experience as a dedicated Customer Support Representative. I am motivated to maintain customer satisfaction and contribute to company success. Aiming to use my proven skills and expertise, to effectively add to the benefit of the company.
工作经历
Customer Service Specialist
Managing social media platform of Vceela Resolving queries and assisting customers regarding order tracking, booking, refunds and cancellations.
Looking after operations and backed-end of Vceela.
Dealing with B2B and B2C concerns
Customer Service Representative
Promptly responding to customer queries via Email and LiveChat.
Consistently improve customer satisfaction through expert resolution.
Familiar with CRM systems and SaaS like Salesforce(Knowledgebase), Bliss, Zendesk(Zopim).
Resolving and escalating tickets as per SLA
Customer Sales Executive
Answered daily calls from customers in a high-volume call centre regarding service problems, product order progress and other concerns.
Make service changes, recommend service options, and schedule installations for phone, television cable, and internet lines.
Identifying the actions necessary in order to obtain the results needed by the customer.
