概要

Highly trained and experienced IT support professional (Oracle/Huawei) with more than 9 years of proven experience in putting best IT expertise to practice in Storage/system/Data Centers and support services to Public and Private corporate customers. Full life-cycle architecture experience including business alignment, functional and non-functional requirements, solution and architecture development, integration, solution implementation, and operational delivery. Evaluate large-scale business requirements and transfer into IT requirements. Having outstanding communication skills to interact with clients and Peers to Implement/suggest improvements to the Technology Design and Implementation policies and procedures.Supervised and coached team members to ensure optimal performance is achieved and provide improvement recommendations as required. Known for being reliable, sharp, and able to improvise creative, yet professional solutions. Handle customer complaints and attend to all needed requirements ensuring satisfaction. Looking for a position in a company that needs and values quality customer service in system/storage/Data Centers maintenance.