概要

Responding quickly to situations. Taking inbound calls from customers Handling reservations and bookings. Preparing customer service summary reports. Dealing politely but firmly with demanding customers. Carrying out a variety of administrative tasks. Verifying the accuracy of orders from customers. Processing mail from customers

工作经历

公司标识
Education Counsellor AHZ ASSOCIATES
AHZ ASSOCIATES
Sep 2023 - 代表 | Faisalabad, Pakistan

Dedicated Education Counselor with a passion for fostering student success. Proven ability to provide comprehensive academic and career guidance to students, assisting in course selection, goal-setting, and personal development. Skilled in addressing academic challenges and collaborating with educators and parents to enhance the overall learning experience. Strong communication and interpersonal skills, facilitating workshops on study strategies, time management, and career planning. Committed to creating a supportive environment that empowers students to achieve their educational and professional aspirations.

公司标识
Customer Support Representative
Mind bridge ( LAHORE)
Jan 2020 - Nov 2022 | Faisalabad, Pakistan

Customer support executiveOne years experienced as customer support executive at Mind Bridge .As a customer support executive Solve the queries regarding customers complainsAttending phone calls Keep records of all issues of customers queries Look after Social platform pages Quickly solve the issues of customers Make sure the customer satisfaction about issues

学历

Government College University
硕士, 艺术学士, BS ENGLISH LITERATURE‎
History of English Literay Criticism Greak drama, BS ENGLISH, BS ENGLISH LITERATURE
CGPA 2.6/4
2020
BISE FSD
中级/A级, , F.A‎
所占比重 72%
2015
BISE Faisalabad
非预科, Matric in Science‎
Completed
2013

技能

熟练 Active Listening
熟练 B2B Business Development
初学者 Brand Awareness
熟练 Business Development Process
熟练 Business Writing
熟练 Call Canter Skills
中级 Call Center Development
熟练 Call Handling
初学者 Career Advisory
初学者 Career Counseling
熟练 CEM Deployment
熟练 Chat Support
中级 Client Dealing
熟练 Cold Calling
中级 Communicating Skills
中级 Computer Proficient
初学者 Content Marketing
熟练 Conversation Awareness
初学者 Cooordination Skills
中级 Coordination Skills
中级 CSE
熟练 Customer Relations Management
中级 Customer Relationship Management
熟练 Customer Service
熟练 Customer Service Representative
中级 Customer Service Skills
熟练 Customer Support
熟练 Database Management 
初学者 Digital Business Development
初学者 Digital Marketing Analysis
初学者 Digital Marketing Management
中级 Digital Sales
中级 Dissertation Editing
熟练 Ecellent Communication Skills
中级 Email Writing
中级 End To End Sales
熟练 Export Development
初学者 Fabric Quality Check
熟练 Fluent in English
熟练 Focused Service
中级 Food Labeling
中级 Front Office Support
熟练 HFO Operations Handling
中级 Hospitality Skills
熟练 Inbound Call Handling Skills
初学者 International Admissions Handling
中级 International Sales
中级 Interpersonal Skills
熟练 IT Support Responsibilities
熟练 Leadership Quality

语言

熟练 英语
熟练 乌尔都语