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概要
A Senior IT Officer oversees the IT infrastructure and operations within an organization, ensuring systems, networks, and hardware run efficiently and securely. They lead teams, provide technical support, manage IT projects, and maintain systems like Active Directory, DHCP, and security protocols. They play a crucial role in troubleshooting complex technical issues, managing IT resources, and ensuring the alignment of technology with business goals. This role typically requires expertise in network administration, IT security, and project management.
项目
工作经历
Senior IT Officer
Troubleshoot and resolve complex technical issues for end users and Infrastructure.
Collect queries in the ticketing system in TimeTrax software.
Provide technical assistance to users, including remote employees.
Create and manage Active Directories.
Manage and handle the DHCP server in Windows Server 2012 R2.
Maintain accurate records of hardware inventory, licenses, and warranties.
Create and maintain IT documentation.
Demonstrate expertise in asset management using Snipe-IT.
Provide training and orientation on new and modified systems.
Install and troubleshoot Microsoft Office, Outlook, Windows 8/10, drivers, and other software.
Regularly back up system data to ensure data integrity and availability.
IT SUPPORT OFFICER
SAP S/4 HANA for Supply Chain setup and configuration.
Set up and configure laptops and workstations.
Install and troubleshoot Microsoft Office, Outlook, Windows 8/10, drivers, and other software.
Install and update operating systems and software applications.
Configure email accounts and provide support for Outlook and other email clients.
Support the roll-out of installed applications, such as virus definitions and other updates.
Serve as the Network Support Leader.
Demonstrate expertise in asset management.
Maintain IT equipment records and documentation.
Engage proactively with vendors.
Provide technical support to end-users and assist with IT-related inquiries.
Prioritize and manage multiple open cases simultaneously.
BILLING ASSISTANT
Record keeping of all OPD patients.
Maintain the patients panels limit.
Arrange appointments of patient according to doctors availability.
Record and reconcile all bills in system and forward to accounts depart.
