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概要
To be a part of well organized and goal orriented organization. To utilize my skills for the benefits of organzation to achieve its goals. To work with loaylity and progress with hardwork and to contribute my skills and efforts without any self interest for the organzation being hired
工作经历
Inventory Executive
To manage real estate projects exclusivley marketed by zameen.com
To handle phone calls & to assist sales staff
throughout Pakistan and UAE
To create, update and modify changes in real estate projects as per decisions by real estate developers & builders
To prepare stastical reports, progress reports and project related reports using MS excel, Google Spreadsheets for Directors and CEO
To respond to Sales Executives and Senior management through emails
To attend and arrange official meetings
To provide assistance to Directors & CEO
To verify payments with the coordination of sales, accounts and finance staff
To act as mediator between Marketing, Sales, Accounts, Finance, Joint Venture & Aquisition and HR department
Customer Service Executive/ Quality Assurance & Training Officer
To handle inbound calls of customers To provide information regarding products
To provide solutions regarding troubleshooting
To register complaints using CRM
To cross sell and upsell products
To take new connections orders
To communicate customers through social media, webchat, email and through voice calls
Later promoted to QA department, where I was assigned following duties:
To evaluate Customer Care Representative, Team Lead Supervisor, Operation Manager's voice calls and emails
To provide coaching assistance to CCRs
To investigate and resolving issues and errors To keep self and staff updated regarding new products and policies by company
To provide training assistance to staff To maintian KPI's and follow SOP
