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概要
A courteous, polite, and well-spoken officer who is highly efficient and has excellent organizational skills. To build career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goals and climb the career leader through continues learning and commitment.
项目
工作经历
Guest Services Officer (GSO)
Review arrival lists to welcome guests.
Attend to special guests (e.g. VIPs) and answer their inquiries.
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, areas, and venues and promote services.
Anticipate guest needs and build rapport with guests.
Offer assistance with certain tasks (e.g. confirming travel arrangements via flights or rent a car)
Address customer complaints and escalate to Guest Relations Manager when needed.
Record information in the logbook daily.
Ensure compliance with health and quality standards
Customer Services Officer
Sky Vista Consulting is a Nevada, U.S.A based company that offers printing products all over the America.
Guest Services Representative
Greet the guests over a telephone call and deal with them warmly.
Communicate with guests and looking to make or cancel hotel reservations.
Coordinate with housekeeping, concierge, room service, and kitchen staff to meet guest requirements.
Listen to guest complaints and resolve them as quickly as possible.
