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概要
Experienced Information Technology Specialist with a Bachelor of Science (BS) in Computer Science from National University of Modern Languages, I have a proven track record in providing exceptional technical support and resolving complex technical issues. With proficiency in computer networks, hardware/software technologies, and troubleshooting, I excel at delivering comprehensive technical support to clients across diverse industries. My technical expertise includes managing Windows domain servers, deploying and maintaining wireless networks, configuring routers for load balancing and failover, administering the Google Cloud Workspace, and providing support for Microsoft Office 365. I am skilled in virtualization technologies, Cisco networking equipment, and providing training and support to staff. I am seeking opportunities to utilize my technical expertise and problem-solving abilities to contribute to organizational success.
工作经历
Network/IT Administrator
Installed, updated, maintained, secured, troubleshot software and equipment, and resolved technical issues in a timely manner and taking backups regularly.
Developed and maintained technical documentation for software systems.
Improved software performance by 10% through optimization and refactoring. Assisted senior engineers in reducing technical support requests by 25% through proactive problem-solving.
Trained users on proper use of network resources, security best practices, and system access procedure.
Skills: Backup & Restore · Technical Documentation · Troubleshooting · Windows Desktop Administration · Operating Systems · Network Design & Implementation · Routing & Switching · Network Security · Performance Optimization · System Monitoring · Network Administration · Virtualization
Network Support Officer
Collaborating with other IT professionals to ensure that the network is functioning optimally.
Documenting network changes made to the network, such as hardware upgrades, software updates, and security modifications.
Providing technical support to users who are having issues with the network or with specific software applications.
installing and configuring all necessary hardware and software components to ensure that the network is functioning properly.
Skills: Technical Documentation · Troubleshooting · Windows Desktop Administration · Operating Systems · Network Design & Implementation · Routing & Switching · Network Security · Performance Optimization · System Monitoring · Network Administration · Virtualization
Junior IT Support Engineer
Provided technical support for LAN, WAN, and VPN environments, including switch and router configuration, firewall rules creation, and troubleshooting.
Installed, configured, and maintained network security devices, such as firewalls, VPNs, and intrusion detection systems.
Assisted in the design and implementation of new network solutions, ensuring they are in line with the organization\'s security standards.
Assisted in the design and implementation of new network solutions, ensuring they are in line with the organization\'s security standards.
Skills: Troubleshooting · Windows Desktop Administration · Operating Systems · Routing & Switching · Performance Optimization · Network Administration