Ø  Maintains information technology strategies.
Ø  Manages the IT team of two persons.
Ø  Plans, monitors, and appraises team productivity.
Ø  Researches and implements technological strategic solutions.
Ø  Coaches and counsels team members.
Ø  Initiates, coordinates, and enforces systems, policies, and procedures.
Ø  Maintains a safe and secure work environment.
Ø  Visiting client-side for the deployment role.
Ø  Verifies application results by conducting system audits of technologies implemented.
Ø  Recommends information technology strategies, policies, and procedures by evaluating organization outcomes.
Ø  Review all support Tickets/complaints that have been worked upon during the previous day/week and recommend processes/techniques to optimize the solutions.
Ø  Contributes to team efforts by accomplishing related results as needed.
Ø  Manage the availability on Holidays if required.
Ø  Manage company email accounts.
Ø  Establishes a web system by planning and executing the selection, installation, and configuration; testing of server hardware, software, and operating and system management systems and defining system and operational policies and procedures.
Ø  Creating Policies, Custom-Categories, URL Filtering, and adding/removing URLs from local categories on Fortinet, SonicWall, PFSense, Microtik, and Kerio Control.
Ø  Manage 24/6 IT operations, also managing the rotational shifts (Morning, Afternoon, and Night).
Ø  Ensure 24/7 availability of internet service.
Ø  Manage 24/7 IT Operations by offering remote services or managing via a team.
Ø  Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations, and outages.
Ø  Managing and reporting on the allocation of IT budget.
Ø  Desktop and server-related issues (Windows & Linux).
Ø  Installation, Configuration of Linux, and SQL Server.
Ø  Managing Virtualization environment (EXSI).
Ø  Administrating domain, policies, and shared folder rights for users.
Ø  Licensing & subscription.
Ø  Perform network administrative functions for WAN connectivity, International Sites & cloud platforms.
Ø  Provide professional recommendations for efficient operations Interface with other teams for project and operational activities.
Ø  Build up skills to perform Remote diagnosis and resolution of problems remote sites/clients.
Ø  Introduce cost-effective best practices related to the needs of the business.
Ø  Vendor management and Inventory management.

Ø  Keeping and maintaining Server infrastructure up to date with existing systems from problems.
Ø  Assist in network design and implementation.
Ø  Provide network support with a variety of operating systems.
Ø  Develop and manage Domain-based networks.
Ø  Installation, configuration, management of computer hardware, OS & Network Devices.
Ø  Maintain network connectivity of all computer workstations.
Ø  Provide network support to users.
Ø  Maintain servers and associated hardware, applications, services, and settings.
Ø  Develop and monitor policies for the use of network resources.
Ø  Implement and manage disaster recovery and backup.
Ø  Evaluate and recommend security improvements and system upgrades.
Ø  Monitor network to ensure optimal performance.
Ø  Create and maintain network users/permissions.
Ø  A test release of products to minimize user impact and ensure compatibility.
Ø  Create technical support documentation for systems and applications.
Ø  Any other task assigned by the management.

Ø  Planned implemented and maintained a Windows domain-based infrastructure.
Ø  Managed Windows Server environments on VMWare/ESXi 6.x and technologies for 150+ remote and onsite users.
Ø  Added and removed users, workstations, and distribution groups within Active Directory to ensure company security and asset handling.
Ø  Supported 50 remote users in 3 countries via VPN, VM Workstations, and terminal services.
Ø  Managed the VoIP and IP phone system (Cisco, Grandstream, D-Link) including punching down phone lines, moving employee extensions, and managing users, groups, and recordings in Free PBX.
Ø  Handling company accounting software (QuickBook & Customized Software) as well as set up, tested, and trained all of the operations components.
Ø  Installed and maintained hardware and software components on computer stations and IT equipment.
Ø  Provided computer help desk support and technical training on hardware/software to end-users.
Ø  Interacted with vendors to manage licensing/maintenance agreements and resolve hardware/software issues.
Ø  Ensured network and IP connectivity established uptime service level agreements of all application servers, and back-end infrastructure.
Ø  Designed data backup protocol for staff and servers via NAS box and tape backup.
Ø  Created user-level security, disk quotas, print management, and printed priorities to users, blocked internet to certain users, shared printers, files, and folders to users, mapping the drives.
Ø  Developed and maintained Internet websites and marketing materials.
Ø  Managing Plesk Server for websites, SSL certificates, and other website-related tasks.
Ø  Managing GoDaddy and other website accounts.
Ø  Documented all existing networking, policies, procedures, and inventory.
Ø  Updated all operating systems to Windows 7 to Windows 10.
Ø  Received and acted on requests made by co-workers for daily IT support issues including new email accounts, applications not working, and archiving emails.
Ø  Administrated and managed email on all mobile devices (iPhone, Android).
Ø  Supported the sales department during sales presentations and training sessions at customer sites.
Ø  Created online documentation to help employees resolve day-to-day issues.
Ø  Maintained all network documentation for hardware configuration and licensing.

Ø  Maintained a Windows domain-based environment.
Ø  Managed Windows Server infrastructure on VMWare/ESXi for 200+ remote and onsite users.
Ø  Added and removed users, workstations, and distribution groups within Active Directory to ensure company security and asset handling.
Ø  Provide daily support to resolve employee requests about issues with hardware or software to ensure minimum downtime.
Ø  Supervised and operated an extremely efficient and undermanned helpdesk with a team of 4.
Ø  Maintained Novell and NT servers, as well as all PCs in the office and warehouse.
Ø  Provided computer help desk support and technical training on hardware/software to end-users.
Ø  Managed the phone and voicemail system, including punching down phone lines, moving employee extensions, and managing users, groups, and recordings.
Ø  Designed data backup protocol for staff and servers via NAS box and tape backup.
Ø  Installation, configuration, and migration of emails on pop/IMAP in outlook.
Ø  Administrated and managed email on all mobile devices (iPhone, Android).
Ø  Assisted local and remote users with network connectivity.
Ø  Requisitioned all computer-related items for the company.
Ø  Maintained all workstations, printers, scanners, etc.
Ø  Upgraded repaired and maintained existing hardware without impacting the IT budget.
Ø  Set standards for PC hardware, software, and peripherals.
Ø  Created multiple disaster prevention solutions to preserve customer SQL database (backup server, real-time database replication, tape backup, and remote backup).

Ø  Installation, configuration, operation, and maintenance of network systems. Also ensuring information systems data availability, integrity authentication, and overall protection.
Ø  Assembled and configured the hardware and software of over 50+ computers for various theaters.
Ø  Provided computer help desk support and technical training on hardware/software to end-users.
Ø  Responsible for updating current systems, solving IT issues on a daily basis, and communicating with clients about their hosted IT services.