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概要
I am a highly motivated, result oriented, and service-driven professional leveraging years’ of experience in achieving a comprehensive range of banking operations, customer-facing, cash management and administrative processes in challenging settings with an assertive yet rapport-building management style, exhibit an intuitive sense to recognize profit opportunities. Instrumental in formulating standard operating procedures by studying requirements, activities, and reporting formats, assessing proposals, conducting risk analysis, and supervising documents. Astute in identifying performance gaps and recommending solutions that align business and financial plans and deliver ground-breaking results. Productive contributor to team-based and self-managed tasks; successfully deliver results within tight deadline. Leverage customer service, problem solving, and communication skills to deliver exceptional results. Maintain effective client relationships, and deliver solutions aligned with customer’s specific needs.
My key skills include Banking Operations | Branch Banking | Cash Handling | Strategic Planning & Analysis | Office Administration | Client Relations | Operational Risk Management | Policies & Procedures | Customer Service | Relationship Building | Problem Solving | Communication Skills | Microsoft Office
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.
项目
工作经历
Personal Banking Officer (OG-3)
Efficiently manage daily operational standards relate to new account opening in line with AML and KYC policies, inward and outward clearing, internal transfer and issue pay orders check and balance.
Perform a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures.
Develop and strengthen professional working relationship with a wide range of customers, by meeting and exceeding customer expectations and requirements within the department.
Communicate with clients to schedule appointments and follow-up on visits, update and maintain daily on-line transaction record and customer accounts files.
Credit Assistant
Monitored violations of credit policies, provided analysis, conclusion and recommendations, presented findings to senior management and suggested actions or penalties to be taken when appropriate.
Held accountable for the market/business analysis, financial analysis (including sensitivity analysis projections) and structure analysis in the credit report.
Effectively executed follow-ups on pending agreements and delivered excellent customer service through daily interaction with all customers.
Negotiated documentation and payment terms with customers to ensure transactions are properly secured.
