Handle inbound calls for Credit Cards/Banking and render accurate customer service to Allied bank Customers
• Attracts potential customers by answering product and service questions; suggesting information about other products and
services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting
and explaining the best solution to solve the problem, following up to ensure resolution.
• Maintains financial accounts by processing customer transactions
• Receive customer complaints with an open mind and make genuine efforts to provide solutions to them
• Make improvement suggestions on products and services from customer feedback for better service delivery.
• Good human relations skills for relating with customers effectively
• Good temperament in dealing with difficult customers
• Ability to multitask in attending to different customer needs
• Excellent phone etiquette in dealing with customers over the phone

Business Development Officer:

• Analyze current customer base, including portfolios and rolodexes, to identify potential sales opportunities
• Build strong relationships with customers, outside business contacts, and company stakeholders
• Develop and test unique business strategies and concepts
• Collaborate with colleagues and peers on the sales, marketing, and product development teams to improver
overall customer experience and satisfaction
• Stay up to date on company best practices, policies, products, pricing, and promotions
• Increase overall sales efficiency and profitability through excellent salesmanship

ATM Debit/cradit cards Activation, Customer services , SMS Banking , Customer complaint resolving

Sim verification of zong customers
Involved in direct outdoor sales.
Managing clients.
Ensure accuracy in work and reporting of customer complain to head office on timely basis.

Prepare and scan documents using the KOFAX software in accordance with Aga Khan and departmental procedures.
Record metadata into the Electronic Database Record Management system (TRIM and CMS).
Quality control scanned images in accordance with the Aga Khan and departmental procedures before releasing them for
use.
Maintain scanner (routine non-technical maintenance) as per SOP
Ensure security and integrity of the case files and the cabinets at all times.
Ensure closed case files are sent for retention and destruction according to the guidelines of the department