概要

🌟 Operations Coordinator 🌟


With over four years of experience in customer service and operations, I am dedicated to delivering exceptional results across various industries. My strengths include leadership, problem-solving, and effective communication. I am open to opportunities in diverse sectors and eager to leverage my skills to contribute to your team's success.


工作经历

公司标识
Travel Operations Specialist
Jugni Travel
Mar 2020 - 代表 | Lahore, Pakistan

Travel Operations Specialist                                                                  (Promoted: Jan 2023)
Jugni Travel (UK-based) | Lahore, Pakistan | Mar 2020 - Present

Monitor and support employee performance.
Develop strategies with management to enhance customer satisfaction.
Resolve customer issues promptly.
Maintain detailed records of travel and crucial company documents.
Train new employees on company standards.
Manage bookings and ensure accurate, timely updates.
Promote travel services and engage clients through effective social media strategies.
Handle incoming calls and inquiries regarding travel arrangements and accommodations.
Provide personalized recommendations based on customer needs

Team Leader                                                                                           (Promoted: Oct 2021)

Led and trained a team of travel consultants.
Enhanced process efficiency and reduced response times.
Improved overall service quality.
Boosted team productivity by 20%

Travel Consultant / Customer Services Expert                                                     (Mar 2020)

Assisted clients in planning and booking travel arrangements.
Provided personalized travel recommendations.
Resolved travel-related issues efficiently.
Achieved a 90% customer satisfaction rate.
Increased sales revenue by 15% through upselling.

学历

University of the Punjab
学士, 理工学士, BSc‎
Computer, Double Mathematics
2018
Govt Islamia college Railway Road Lahore
中级/A级, , I.C.S‎
Computer Science
所占比重 52%
2015
Govt High School Chemra Mandi Lahore
, Matric in Science‎
所占比重 70%
2013

技能

熟练 Admin Management
熟练 Administration Skills
熟练 Administrative Management 
熟练 Bilingual Communication Skills
熟练 Boiler Components
熟练 Client Dealing
熟练 Client Relations
熟练 Client Relations Management
熟练 Compliance Assurance
中级 Configuration Switches
熟练 Crisis Management
熟练 Cross-Cultural Communication Skills
熟练 Cultural Awareness
熟练 Customer Acquisition Skills
熟练 Customer Care Representation
熟练 Customer Contact Skills
熟练 Customer Dealing
熟练 Customer Satisfaction Management
熟练 Customer Success
熟练 Data Management
熟练 Decision Making
熟练 Email Etiquette
熟练 Email List Management
熟练 End to End Sales
熟练 Event Planning
中级 Executive Presentation Skills
熟练 Fluent in English
熟练 Good Communication
熟练 Industry Research
熟练 Interpersonal Leadership
熟练 Leadership
熟练 Leadership Management
熟练 Leadership Skills
熟练 Manage Client Relationships
熟练 Management Skills
中级 Microsoft Excel
熟练 Microsoft Office Suite
熟练 MIT Knowledge
熟练 Motivational Skills
中级 MS Office
熟练 Multi Cultural Team Management
熟练 Operational Tasks Handling
熟练 Operational Tasks Management
熟练 Operations Coordination
熟练 Operations Improvement
熟练 Operations Management
熟练 Outstanding Time Management
熟练 People Management Skills
熟练 Persuasion Customer
熟练 Problem Analysis

语言

熟练 乌尔都语
初学者
熟练 旁遮普语
熟练 英语