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概要
Experienced IT Technical Support Engineer, want to become a key player in the Information Technology Sector and contribute effectively to an organization which provides opportunities and challenging environment.
To walk in any challenging environment and be productive ensuring maximum reliability,availability and continuity of IT Services of any organization by providing efficient, expert, professional & process oriented technical support
Have worked with multinational clients and developed several games/apps by using 3rd party and native resources.
Have the potential to easily learn new procedures & to penetrate in a new environment.
A strong team player, have ability to solve problems by creative and innovative thinking and can able to communicate it to all level of the organization.
工作经历
Computer Operator
IT support Engineer
Managing inbound and outbound customer calls and queries in a timely manner as per SLA.
Identify issues, customer’s needs, clarify information & providing solutions.
Analyze Reported incidents & Resolve issues by First Call Resolution (FCR) of customers to enabling them to resume their work with a minimum disruption & within the agreed Service Legal Targets.
Coordinate with various support teams (internal) & external vendors and service providers to ensure quick resolution of incidents and service restoration.
Follow process & procedures in line as per SLA.
Incident Management process based on ITIL.
Remote Technical Support.
System/Software Installation, Configuration & Troubleshooting.
Configuration & Troubleshooting of Office 365.
