The primary responsibility to lead Self Service Terminals (SST) and Switch Projects and successful communication
implementations, meeting timelines and business requirements with respect to Self Service Terminals solution.
• Prioritizes annual must-do projects, introducing new products and programs, managing group\'s product life-
cycle efforts and maintains project plans and communicates status to Engagement managers, Senior
Management and Business as needed.
• Draft and Prepare Standard Operating Procedures (SOPs) instructions for all ongoing business and
transitioning the project to the Production Support team.
• Specialize in the complex implementation and managing all issues independently with the external vendors,
Internal Team, Users and Business group’s expectation accordingly
• Combine technical and management skills while mentoring group members as they resolved complex
technical issues and provided expert technical advice to management for business decisions.
• Assure programmatic and budgetary compliance of programs according to the project plan.
• Juggle multiple projects on tight deadlines covering numerous diverse areas.
• To assist IT Managers by providing necessary information and providing solutions and implement that agreed
audit findings actions for internal and external audits
• To strengthen business-unit relationships and ensure timely delivery of quality deliverables.
• Reviews and Re-engineer processes to divert Non-Financial Transactions from Teller Counters to Self
Service Terminals
• Research and implement new technologies on self-service Channels such as ATMs, CCDMs, Kiosks etc
• Responsible for implementing Security controls on Self Service Channels as per SBP and Internal Information
Security guidelines.
• Prepare Test Cases and lead the overall testing on Self Service channels.

The primary responsibility is to lead the team for effective ATMs Administration and Remote Management related
activities.
• Supervise ATM Administration staff activities related to ATM Administration i.e., SLA reviews, Invoice
Handling, Stock Maintenance, Purchases etc
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Coached team members in techniques necessary to complete job tasks.
• Minimized resource and time losses by addressing employee or production issue directly and implementing
timely solutions.
• Directed and supervised team of 5 staff engaged in E-Banking Operations, Security and Remote Package
Deployments.
• Diagnosed and resolved machine operation variations and equipment problems.
• Resolved customer complaints in prompt, polite and professional approach.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Managed ADC related servers and provide 2nd Level support to Operations staff and liaison between different
vendors and internal teams
• Ensure Regulatory compliances are implemented on ADC Self Service Terminal Channels such ATMs,
CCDMs.
• Manage and deploy releases on ATMs via Vynamic Remote Management software (Screens Deployment,
Windows and Security Patches Deployment, New Package deployments, Hot Fixes. Logs Extraction,
Rebooting ATM, ATM Device Self Tests).
• Create Test lab and environment for various ADC projects
• Engage with other bank units for operational issues