• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Helping to build good customer relations
• Training and development
• Set a clear mission and deploy strategies focused towards that mission

• Supervise Customer Support Department
• Setting goals for performance and deadlines in ways that comply with company's plans and vision.
• Maintain Amazon Seller Accounts and keep check and balance
• Implement new ideas to grow business
• Monitoring employee productivity and providing constructive feedback and coaching.
• Retain old customers and maintain company name to welcome new customers

• Trained and allowed to sell 12 major telecom & cable companies of America
• Mainly was assigned DirecTV, AT&T and RCN.
• Receive inbound calls from American residential customers, Interested in
Cable,Internet and phone and home security
• Document all call information according to standard operating procedures
• Provide customers with product and service information
• Finalize the order and collect payment if required

• To look after the local and outstation dealers for sales, collection, accounts and
feedback
• Order taking and execution of deliveries
• To visit in station and outstation for collection on monthly basis
• To create liaison between new dealers and the company
• To execute the sales targets plan
• To keep and eye on competitors activities
• To report abnormalities to Area sales manager
• To train subordinates/colleagues on contract in all aspects of Marketing and sales

• Follow up on new leads and referrals to generate business
• Follow the various internal procedures of Marketing Dept
• Ensure customer satisfaction
• Resolve customer queries/issues
• Maintain periodic status reports, including daily activity report and calls

• Incentives
• Payroll
• Labour Law Implementation