Mindbridge is a multinational company based in Lahore. I worked in a project named TALABAT DISPATCHING that is regarding food delivery company based un Gulf countries. I worked as a talabat Dispatch who is responsible to deal with rider's issues over Chats, Calls and Emails.

Provide basic GDS training to incomers(In Company)Train sales associates to maintain accurate workflow for all business transactions.Maintain an excellent environment to provide support to training activities technical backup.Develop and maintain marketing strategies and assist employees and provide same.Monitor and provide authorization to ensure better cash register transaction offering backup to employees.Provide high quality customer service to assist customers over phone.Maintain data to consumers and clients and inform on all product features.Assist other department to maintain and enhance better performance for ensure high quality production.Monitor efficient product quality mechanism and ensure flawless professional all clients.Evaluate floor and monitor all sales oriented programs by delivering assistance employees and generate sales.Administer and maintain better workflow at e workstations by e usage of and various projects like Figure 8 strategy.Prepare marketing plans to reach goals and assist customers to establish communication with all sales representatives.Monitor all sales at hourly basis and manage all communication with sales Manage all communication with customers and ensure optimal quality provide excellent customer care service.Develop optimal relationships and provide customer care service for all Collaborate with Quality Assurance Manager to provide assurance to provide product quality.

Hands on GDS(Galileo)reservation SystemProvide Best accomudation plans to the customersMaintain professional image as per organization image quality standards.Execute traveler’s checks sales.Prepare weekly or monthly reports as required in written as well as computerized.Attain every sales goals established by company.Ensure issuance of Inter-American and International driving permits.Participate in all educational opportunities as required like ACE plus ACCT testing programs.Respond to all phones as well as greet clients.Order and maintain miscellaneous brochures.Ensure to stock work area of required supplies.Respond to all calls quickly, professionally and courteously.Ensure to complete all return calls everyday.Develop travel arrangements with organization-authorized air, car, hotel transportation suppliers in cost-effective mode possible.Utilize the latest acquired information to make required arrangements.Upgrade regularly on entire airline rules as well as regulations along with various industry requirements.Inform travel manager about any problems or key situations.Excellent Communication SkillsHunger for learning new things in new fieldMotivatedGive expert advice to businesses and organizationsMultitaskingHaving other Technical SkillsGood Decision MakingAbility to ListenGood Attention to DetailGood Persuading Skills

Having a great working experience in USA based energy campaign.
Handling 350-400 inbound&semi-inbound calls.
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.