Searching a job in a dynamic professional organization, where I can utilize my previous experience as learn new tools and techniques for better future.__While Influential in Cultural Languages.
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· Student Counselling
· Ensure adherence to cut-off times and deadlines.
· Ensure right segmentation to match customer profile
· Make outbound calls to patients, referrals, and sales as needed
· Educate self on existing procedures and products
· Responds to voice mail and email in a timely manner
· Attend product training, presentations and road show events.
· Proactive self-development
· Escalates more complex inquiries to Senior Customer Service Specialist for support and resolution
· Perform occasional duties assigned.
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· Providing Admin Support required for the Senior Executive Office.
· Serves as a first point of direct contact for correspondence, disposition & resolution of all administrative & management matters.
· Present key analytics as required by the management and manage Customer Service, Students of all new initiatives & organizational changes.
· Customer Service dealing / Reconcile students matters
· Keep record upto date.
· Contacting students for, If important message about admission / Exam etc..
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· Facilitating the recruitment process, lining up interviews, conducting interviews/ tests and processing their paperwork.
· Implementation and facilitation of the Goal setting, mid-year and annual performance review.
· Processing time-sheets for monthly payroll and developing the field data for processing salaries.
· Leave Management and maintaining the leave database in Excel.
· Day-to-day operational procedures of HR such as on-boarding of employees, orientation, guiding them on code of business conduct and ethics etc..
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· Personal Files Maintenance
· Keeping Records of Personal Assessment and Feedback Forms.
· Orientation to newly inducted employees
· Keeping Leave Record and Attendance.
· Reference check of newly hired employees.
· Recruitment of New Employees, Office Administration
· Issuing Contracts, Appointment Letters, Experience Letters and Termination Letters, while according to Senior order.
· Up-dating of Job description of employees & Timesheet.
· Organize Projects Functions And Events
· Keeping Time Sheet Records.
· Responding To General Queries and Questions from the Staff Members.
· Responsible For Offices Maintenance.
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. Managing Overall Institute.
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· Disburses funds using manual/local warrants or petty cash and makes change according to specific instructions.
· Files and/or removes records and reports.
· Operates standard office equipment.
· Performs related work as assigned.
. Ms-Office 2007-10 / Internet
. Expertise on Ms-Word, Edit & Creating Template(s), Resume, Documents, Reports (as Professional), Text-Designing, Letters, & Memo etc..
. Perfect Commands on Ms-Excel, Formulas’
. PowerPoint, Making Presentations, Slides.
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