• Design and implement new policies, procedures, and strategic decisions to enhance the organization's operations and compliance measures.
• Continuously analyze and identify opportunities to improve processes and execution by evaluating industry trends and best practices.
• Ensure strict compliance with all regulatory requirements and company policies by effectively enforcing regulations across all departments.
• Foster a positive and collaborative work culture by engaging in problem-solving activities and promoting work-life balance.
• Utilize critical thinking skills to evaluate problems, identify solutions, and make informed decisions.
• Regularly review and revise procedures and reports to identify hidden risks or non-conformity issues.
• Drive operational improvements resulting in cost savings and improved performance and working environment for staff.
• Develop and implement control systems to prevent or address legal violations and internal policy breaches.
• Promote continuous improvement by developing and implementing performance improvement strategies and plans for staff.
• Ensure all operations are carried out in a cost-effective manner and identify areas for process improvement.
• Collaborate with other managers and team members to achieve target results and maximize efficiency.
• Resolve problems, improve operations and provide exceptional service to customers.
• Maintain excellent attendance and punctuality records.
• Deliver feedback to decision-makers regarding employee performance and training needs.
• Conduct statistical analyses to gather data for operational and forecast team needs.
• Maximize performance by monitoring daily activities and mentoring team members.
• Keep detailed records of daily progress to identify and correct areas needing improvement.
• Evaluate employee strengths and assign tasks based on experience and training.
• Resolve staff conflicts, actively listen to concerns and find appropriate solutions.
• Recruit and hire top performers to add talent and value to the department.
• Onboard new employees with training and necessary documentation.
• Participate in team-building activities to enhance working relationships.
• Mediate conflicts and negotiate mutually beneficial agreements between parties.
• Demonstrate respect, friendliness, and willingness to help staff wherever needed.
• Develop and maintain courteous and effective working relationships among teams.
• Cross-train existing employees to maximize team agility and performance.

• Coordinated interdepartmental teams to facilitate knowledge sharing and promote cross-functional learning.
• Analyzed daily, weekly, and monthly key performance indicators (KPIs) to assess individual and team performance and provided reports to leadership on quality and other operational metrics.
• Assessed and optimized departmental budgets to minimize expenses and increase profitability.
• Worked to enhance staff performance and quality through continuous improvement initiatives.
• Provided subject matter expertise to managers and their teams on compliance issues and collaborated with them to find solutions.
• Developed and implemented strategic improvement plans to address workflow process issues.
• Conducted quality reviews to identify communication and workflow inefficiencies.
• Monitored staff attendance, performance, and hiring processes.
• Authored technical and management reports as needed.

• Developed and maintained relationships with retailers to optimize the workforce and improve service
delivery.
• Managed business visibility and provided reports for Vice President, Central-II Circle.
• Identified areas for improvement in business goals, development, and operations.
• Monitored daily market float related to financial and GSM services.
• Analyzed data from circle level to retailer level, identified issues and provided solutions to belt
managers.
• Automated daily dashboards and reports to simplify daily tasks for operations and field staff.
• Prioritized schedules to meet project goals and ensure customer satisfaction.
• Utilized BI databases to provide relevant information, evaluations, and planning data for retail sales
and inventory.
• Contributed to both long and short-term project planning for on-time, high-quality deliverables.
• Provided specialized financial planning support for clients with diverse portfolios and individual needs.
• Executed successful marketing campaigns to grow customer base.
• Assisted clients in making strategic investment and financing decisions.
• Updated spreadsheets to determine retailer demographics.
• Identified potential issues with inventory and quality control and implemented changes.
• Worked closely with top management to resolve retail sales, inventory, scheduling issues, and conflicts.

• Ensured effective implementation of company’s sales operation system and policies in the context of sales & distribution of Telenor products and service.
• Forecasting and submitting sales ballpark figure for Sims, scratch cards, E load & Financial Services for logistic support.
• Provide reporting, data interpretation and quantitative analysis on daily basis to the management and field staff separately.
• Provide performance visibility for Top Management, Belt Managers, Area Sales Head and Franchise level.
• Identified improvement areas and provided recommendations and solutions in business operations on the basis of various data analysis.
• Built relationship with stakeholders to develop an effective environment to achieve business goals.
• Facilitated presentation and recommendation of services by optimizing client relationships.
• Prioritized schedules to meet project goals and overall customer satisfaction.
• Used BI database to provide relevant information, evaluations and planning data for production.
• Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
• Provided specialized financial planning support for clients with diverse portfolios and individual needs.
• Analyzed financial aid applications to determine need and devise appropriate financial packages.
• Executed excellent marketing skills to establish and grow customer base.
• Utilized and updated spreadsheets to determine retailers demographics.
• Recognized potential issues with inventory and quality control and engineered changes.

• Developed and submitted daily/weekly/monthly reports & dashboards for major KPIs for B2C channels.
• Provided performance visibility for “subscriber management team” and “customer service centers”.
• Built relationship with B2C teams to develop an effective information database and provided reporting, data interpretation and quantitative analysis to them.
• Delivered live reports from BI database to the management and collection teams.
• Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
• Wrote and submitted accurate, engaging and fact-checked stories.

• Managed Portfolio for SME/SOHO and High ARPU individual subscribers for services and billing related concerns.
• Achieved monthly collection and churn targets for SME and Individual Customers.
• Regularly visited customers for good relationship and up selling.
• Designed new and existing processes to achieve monthly collection targets and customer satisfaction at the same time.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication.
• Participated in team-building activities to enhance working relationships.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Led projects and analyzed data to identify opportunities for improvement.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Increased customer satisfaction by resolving issues.
• Handled an average of 60 calls per day to address customer inquiries and concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with team members to achieve target results.
• Worked with customers to understand needs and provide excellent service.
• Delivered services to customer locations within specific timeframes.
• Worked flexible hours across night, weekend and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Provided support to B2B relationship staff for corporate accounts.
• Provided support to POCs of corporate accounts for their daily routine queries and issues.
• Provided assistance, trouble shooting of Blackberry services to the customers.
• Served postpaid customers through inbound calls, web chat and email.
• Designed new and revamped existing processes to run Backend operations smooth.
• Resolved problems, improved operations and provided exceptional service.
• Delivered services to customer locations within specific timeframes.
• Used coordination and planning skills to achieve results according to schedule.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Used Microsoft Word and other software tools to create documents and other communications.
• Drove operational improvements which resulted in savings and improved profit margins.
• Exceeded goals through effective task prioritization and great work ethic.

• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked flexible hours across night, weekend and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Participated in team-building activities to enhance working relationships.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Maintained excellent attendance record, consistently arriving to work on time.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Actively listened to customers, handled concerns quickly and resolved major issues over the calls.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Exceeded goals through effective task prioritization and great work ethic.

• Worked with customers to understand needs and provided excellent service.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Adhered to social distancing protocols and wore mask or face shield.
• Identified issues, analyzed information and provided solutions to problems.
• Increased customer satisfaction by resolving issues.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked flexible hours across night, weekend and holiday shifts.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Monitored phone calls for quality assurance.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Supervised team of 27 employees within areas of customer service, cash