Plan and coordinate administrative procedures and systems and devise ways to streamline processes
Recruit and train personnel and allocate responsibilities and office space
Assess staff performance and provide coaching and guidance to ensure maximum efficiency
Ensure the smooth and adequate flow of information within the company to facilitate other business operations
Manage schedules and deadlines
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
Monitor costs and expenses to assist in budget preparation
Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
Organize and supervise other office activities (recycling, renovations, event planning etc.)
Ensure operations adhere to policies and regulations
Keep abreast with all organizational changes and business developments

1.Develop and implement operational policies and procedures to increase efficiency.
2.Develop facility management protocols to ensure smooth operations on daily basis.
3.Manage and train the facility team to ensure a smooth customer experience.
4.Manage procurement of equipment and all items relevant to facility operations.
5.Implement protocols to ensure a smooth customer experience.
6.Built long-term customer relationships and advised customers on purchases and promotions.
7.Communicated clear expectations and goals to each team member.

1.Responded to all customer inquiries thoroughly and professionally.
2.Built long-term customer relationships and advised customers on purchases and promotions.
3.Communicated clear expectations and goals to each team member.
4.Maintained cleanliness and presentation of stock room and production floor.
5.Set up and explained new membership contracts.
6.Determined customer needs by asking relevant questions and listening actively to the responses.
7.Assisted in creating pre-season marketing plans to support department and divisional strategies.
8.Documented all customer inquiries and comments thoroughly and quickly.

1.Opened and properly distributed incoming mail.
2.Helped distribute employee notices and mail around the office.
3.Coached new employees on administrative procedures, company policies and performance standards.
4.Made travel arrangements for management and executive staff.
5.Completed data entry, tracked resumes and maintained the applicant tracking system.
6.Assisted senior administrative professionals with daily work tasks.
7.Scanned physical files into digital records.
8.Created and implemented standard operating procedures for records handling.

1.Analyzed media engagement and produced tracking reports.
2.Put together and distributed press kits and other materials.
3.Evaluated and followed up on news leads and news tips to develop story ideas.
4.Supervised the post-production process, including editing, dubbing and color correction.
5.Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
6.Researched and customized service proposals for clients.

1.Oversaw the loading and unloading of packages in the warehouse.
2.Marked clearance items down and moved the merchandise to its proper area of the store.
3.Checked job sites for accuracy, quality and to ensure that all specifications for the project were met.
4.Provided instruction, coaching and motivation to all employees during the shift.
5.Developed and enforced safety standards and procedures for food quality and sanitation purposes.
6.Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
7.Routinely answered customer questions regarding merchandise and pricing.