概要

I have diversified experience of Financial Market, Telecommunication and currently of IT Supply Chain Service Industry. Have worked for corporate clients of local market and served individual customers of telecommunication industry.

Currently providing services to Corporate clients internationally who have global existence and dealing with service providers (suppliers) in different countries around the globe. I always work with entire devotion and with sense of ownership and responsibility.

Determined and focused on satisfaction of customers and strategic relationships with them and maintaining the strong element of trust in the relationship. Interested in resolving issues by having discussion at all levels and in-depth analysis. I always look forward for dynamic roles to do. Have a strong belief in organizational give and take relationship and in result make the organization and more importantly myself grow professionally and financially.

PROFESSIONAL SKILLS
Service Delivery Management, Key Account Management, Contract Management, Vendor Management, Working with Virtual Teams, Customer Services Client Retention.

项目

Designed & Developed CS Department

工作经历

公司标识
Supply Chain Manager(EMEA)
ARPATECH/GlobalServe
Jun 2016 - Jul 2017 | Karachi, Pakistan

- Strategize smooth running of supply chain as per changing needs.
- On-boarding potential suppliers of EMEA region
- Executing contracts (NDA, FSA and WA)
- Ensure compliance from suppliers over SLAs
- Vendor performance evaluations & relationship management
- Sourcing, alternate delivery channels
- Alignment of supplier for each business opportunity
- Ensure timely collection of Accounts Receivables
- Handling Customer Escalation/Issues
- Pricing analysis (Bench-marking and Comparisons)
- Executing RFP / RFQ and projects
- Lead the execution of designed customer specific processes
- Forecasting and Demand Planning

公司标识
Key Account Manager
Arpatech/GlobalServe
Sep 2012 - Apr 2016 | Karachi, Pakistan

• Corporate Sales Management. Solution Selling
• Project Management
• Revenue generation and assurance.
• Leading multiple teams and virtual teams as well.
• Decision making
• In time results and task completions from different teams
• Identify the hurdles, designing solution, implementation and evaluation in achieving sales and service.
• Bi-Weekly meetings with client and management.
• Client relationship building
• Quarterly Business Reviews with clients
• Ensuring SLA compliance
• Pricing analysis (Bench-marking and Comparisons)
• Delivery lead time analysis through Supply Planning.

公司标识
Senior Operation Representative(Team Lead)
Arpatech/GlobalServe
May 2012 - Aug 2012 | Karachi, Pakistan

Promoted within the first year.
• Leading 5-7 members of global operations team.
• Ensuring completion of daily operational task.
• Guiding the team over operational processes.
• Evaluating the performance, finding out area of improvement and then give trainings.
• Managing roster.
• Handling escalations.

公司标识
Operation Representative
Arpatech/GlobalServe
Jul 2011 - May 2012 | Karachi, Pakistan

• Liaising with multiple customers and suppliers globally.
• Vendors follow up globally for order and quote status.
• Escalating where foresee breach of SLA.
• Update the existing database.
• Giving online support to customer.

公司标识
Customer Service Representative
CatCos Inc. and Human Resource Solution (Pvt.) Ltd. - PTCL
Apr 2008 - Sep 2010 | Karachi, Pakistan

• Online support
• Technical support
• Complaint resolution and
• Sales & marketing, of Vfone, DSL, Evo, Smart TV, Landline and Billing.

公司标识
Settlement Officer
Invest Capital & Securities (Pvt.) Ltd.
Aug 2006 - Oct 2007 | Karachi, Pakistan

• Updating Database of Money Market & Foreign Exchange deals.
• Handling of all Money Market & Forex clients.
• Collection of brokerage.
• Managing the outdoor staff and ensuring timely submission deals in State Bank of Pakistan.

学历

Iqra University
硕士, 工商管理硕士学位, MBA‎
Accounting, 1) Security & Portfolio Analysis, 2) Analysis of Financial Statement & 3) Treasury & Fund Management
CGPA 2.9/4
2012
University of Karachi
学士, 贸易学士, Bachelors in Commerce‎
Accounting
所占比重 55%
2007
Aisha Bawany Govt. College
中级/A级, , HSC‎
Physics, Chemistry & Mathematics
所占比重 50%
2004
St. Paul's English High School
大学入学/0级, , SSC‎
Science
等级 B
2002

技能

中级 Account Mapping
初学者 Amin Management
初学者 British Accents
熟练 Business Development Process
熟练 Client Acquisition Skills
熟练 Client Aquisition
熟练 Client Followup
熟练 Corporate - Procurement
熟练 Custom CRM
熟练 Customer Analysis
初学者 Deal Qualification
熟练 End to End Sales
中级 Establishing Strategic Partnerships
中级 Event Marketing Strategies
熟练 Executive Presentation Skills
中级 Export Development
熟练 Go-to-Market Strategy
初学者 h Operations Management
熟练 Handling Assignments
熟练 High Networth Individuals
中级 Hiring Team Building
熟练 Import Operations Handling
熟练 Individuals / Consumers
中级 Influential Communicator
初学者 Institutional Selling
熟练 Insurance Correspondence
中级 Internet Services
熟练 Inventory Planning Skills
熟练 Key Account Management
初学者 Knowledge of FMCG
初学者 Lead in
熟练 Leading Diverse Teams
初学者 Live Demo
初学者 Loans - Auto
初学者 Loans Credit Cards
熟练 Managing Large Teams =
初学者 Managing Midsize Teams - 5 to 20 People
中级 Multicultural Sensitivity Awareness
熟练 Pricing Negotiation Skills
熟练 Profit Center Operations
熟练 Relations Management Skills
熟练 Responding to RFPs
熟练 Sales Automation
中级 Solution Selling
熟练 Stitching Skills
中级 Supplier Negotiation
初学者 Team Motivation
中级 Trade Negotiation
熟练 مبيعات القناة
熟练 مبيعات المؤسسات

语言

熟练 乌尔都语
熟练 英语