Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
Seasoned retail management professional with over 10 years of experience in leading and optimizing operations within high-traffic supermarkets and department stores. Proven expertise in strategic planning, team leadership, and customer engagement, driving consistent growth in sales and customer satisfaction. Recognized for excellence in store management, staff development, and inventory control, with a strong focus on safety, efficiency, and customer service. Skilled in managing cross-functional teams, conducting performance evaluations, and implementing promotional events to boost revenue. Adept at managing budgets, maintaining financial records, and enhancing operational workflows. Seeking to leverage a track record of success and strong organizational skills to contribute to a dynamic retail environment.
工作经历
Store manager
Developed and implemented store policies and procedures to streamline operations,
improve customer service, and increase efficiency.
Analyzed sales trends, monitored inventory levels, and adjusted stock orders to align with
customer demand and seasonal fluctuations.
Ensured store compliance with health, safety, and merchandising standards, maintaining a
clean, organized, and customer-friendly environment.
Built and maintained strong customer relationships, addressing inquiries and resolving
issues to boost customer satisfaction and retention.
Monitored store budget, controlled expenses, and optimized operational costs to support profitability goals.
Floor manager
Analyzed food sales performance, formulated strategic plans, and implemented
promotional activities to enhance revenue.
Managed a team by scheduling, hiring, and training staff, ensuring effective teamwork and
high standards of service.
Oversaw inventory, organized stock displays, and maintained product availability, aligning
with seasonal demands and customer preferences.
Engaged with customers to resolve concerns, fostered customer loyalty, and enhanced the
shopping experience.
Ensured compliance with health and safety standards, particularly in food handling to meet regulatory and company standards.
Store supervisor
Supervised daily operations, managing budgets, tracking expenses, and overseeing the
performance of the sales team.
Ensured optimal stock levels by coordinating with suppliers, minimizing stock losses, and
maintaining organized shelving and product displays.
Motivated and guided staff to achieve monthly sales targets through team collaboration
and performance tracking.
Monitored customer preferences and market trends, recommending products to align with
customer demand.
Implemented training programs for new employees and conducted performance
evaluations to support career development.
Team supervisor
Supported the daily operations of the food department, assisting in inventory management, order placement, and product
arrangement.
Trained new team members in store protocols, safety standards, and customer service best practices.
Handled customer inquiries and complaints, ensuring satisfaction through prompt and courteous service.
Supervised product stocking and coordinated with suppliers to ensure timely restocking of essential items.
Conducted regular inspections to maintain quality and cleanliness in the store’s food section.
