• Developing/executing strategic & tactical sales plans to promote services and enhance profitability, sales & market share. Skillfully identifying new sales opportunities and achieving business & revenue growth.
• Developing and maintaining sales of Logistics, E-Commerce, LTL, FTL, Cross-Border and Warehousing.

• Streamlining overall activities of business unit and sales operations while spearheading team of sales professionals, injecting motivation, and conducting training needs analysis of team for smooth working.
• Proficiently monitoring and handling key performance indicators, overseeing competitors’ activities and actively developing & implementing sales strategies to participate in continuous process improvements.      

Skills: KPI Implementation · Team Management · Sales Management · Sales Growth · Revenue & Profit Growth · Operations Management · Business Strategy

• Led various departments, including general/bulk operations, IT/COD, customer service, legal & corporate affairs, and love line (sentimental gifts service), while ensuring timely completion of allocated tasks.
• Presented business development training and mentoring to business developers and other internal staff, while efficiently ensuring implementation of best practices and all team members represent company.

Skills: Key Account Acquisition & Retention · Business Relationship Management · Revenue Forecasting · Sales Growth · Direct Sales

• Expertly identified & on-boarded potential new clients and increased business growth. Built collaborative rapport with technical staff and other internal colleagues to meet customers’ needs for smooth working.
• Consulted with mid & senior level management on business trends with view of developing new services, products, and distribution channels (routes). Escalated root caused & implemented corrective measures.
• Expertly identified & on-boarded potential new clients and increased business growth. Built collaborative rapport with technical staff and other internal colleagues to meet customers’ needs for smooth working. • Consulted with mid & senior level management on business trends with view of developing new services, products, and distribution channels (routes). Escalated root caused & implemented corrective measures.

Skills: New Business Development · Sales · Process Improvement · Direct Sales · Business Development

• Built training programmes from scratch (from the initial idea through planning, implementation, review and outcomes analysis).
• Designed and expanded training and development programmes based on the needs of the organisation and the individual.• Produced training materials for in-house courses.• Implemented various learning methods company-wide (e.g. coaching, job-shadowing, online training).• Managed the delivery of training and development programmes.• Ensured that statutory training requirements are met.• Amended and revised programmes as necessary, in order to adapt to changes occurred in the work environment.• Helped line managers and trainers, solved specific training problems, either on a one-to-one basis or in groups.• Ensured staff compliance with rules and procedures. This includes setting policies in the workplace to ensure effective implementation and adherence among all employee in the company.• Provided a work environment that engenders positive energy, creativity, and teamwork among employees.• Achieved satisfaction level with staff by conducting meetings, listening to each department’s issues and concerns, and setting professional example by showing leadership qualities.• Delivered constructive opinion to senior management and facilitated in key decision making to ensure seamless and streamlined business operations also serve to prevent difficult situations in the future.

 Skills: Staff Training · First & Last mile training · Project Management · Content Development · Business Strategy · Strategic Thinking · Training & Development · Sales Trainings

• Hired, trained, coached, and led call center representatives while providing support for customers.• Built long lasting relationships with clients and other call center team members based on trust and reliability.• Answered representative questions, guided them through difficult calls or issues, diffused angry customers and handled those issues that cannot be fielded by representatives.

Skills: Business-to-Business (B2B) · Start-ups · Strategic Partnerships · International Sales · Change Management · Training & Development

• Managed a resource group of travel and tourism services.• Made sales or recommendations for products or services that may better suit client needs.• Answered representative questions, guided them through difficult calls or issues, diffused aggressive customers and handled those issues that cannot be fielded by representatives.