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概要
Proactive and organized professional having strong management, organizational, technical, and interpersonal skills. Excellent strategic planning abilities with strong communication skills to ensure projects are delivered on time and within budget and with good profits.
Managerial Skills:
• PROJECT MANAGEMENT
• MENTORING
• TRAINING
• COMMUNICATION
• COLLABORATION & PROBLEM SOLVING
• UNDERSTANDING OF BUSINESS PRACTICES
Technical Skills:
• OPERATIONS ANALYSIS
• OPERATION MONITORING
• EXTRACTING REPORTS
• CHECK ON DAILY PERFORMANCE
• QUALITY CONTROL ANALYSIS
• TROUBLESHOOTING
工作经历
Order Management Specialist
Assigned in Returns Department
Managing all defective and return materials
Generating new sales orders
Managing damage and lost hardware
Managing billing invoices
Senior Specialist Administration
Based in Karachi
Managed all the administrative tasks
Capex and Opex forecasting
Vendor management
Fleet management
Domestic and International Trips
Team lead - Retention
• Managing a team of up to 20 call center associates, including Outbound & Inbound operations
• Quality Assurance of the team by the help of QA dept.
• Various processes discussed and implemented
• System and server Installation with the IT team
• Construction of a newly Contact center from scratch
• New Hire Training to the employee
• Product training to the selected candidate, conducted in the supervision of QA Trainer
• Hardware & Software testing and successfully running the operations.
Team Lead- Contact Centre
Support the senior management by compiling reports and analysis of management information on which financial decisions are based. Responsibilities include:
• Direct call center operations as a liaison between clients, supervisors, and call center employees.
• Ensure service levels are satisfied.
• Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.
• Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels.
• Monitor interaction between staff and callers to ensure quality assurance standards.
• Developed a system and call scripts to facilitate the efficient management of call volume
