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概要
Motivated individual aiming to contribute skills to organizational objectives, committed to personal and professional growth. Dedicated to contributing to success and development through continuous skills improvement.
项目
工作经历
Sr. Analyst Service Quality – Non-Branch Entities
Monitoring key performance indicators (KPIs) and creating different consumer reports to provide insights on performance trends. Analyzing data to identify service gaps, inefficiencies, and recommending improvements to enhance service quality.
Gathering and organizing data from multiple sources to present KPIs effectively. Ensuring accurate and timely report compilation, highlighting significant findings, and identifying areas for improvement.
Collaborating with cross-functional teams to bridge gaps and implement corrective actions. Building strong relationships with internal departments to enhance services and meet customer expectations.
Collecting and analyzing customer feedback to understand their experiences. Developing and delivering training programs on service skills, product knowledge, and effective communication, and coordinating with stakeholders to foster a service-driven culture.
Manager
Providing data analytics, reports and quantitative analysis to the team. Development of various MIS reports for the team.
Analysis, Tracking and Reporting of overall Deposit Position for Branches, Areas Region and Retail Banking Group and also sharing the same with field and management.
Tracking and reporting of budgeted average deposit and weighted average coupon position for Branches, Areas Region and Retail Banking Group and management.
Downloading of bank’s different analytics reports and reporting analytics to administration and preparation of weekly and monthly analytical reports to senior management.
Provide insights and directions to management and enable data driven decisions across cross-functional teams.
