Dynamic digital marketing company specializing in innovative online strategies to drive brand visibility, engagement, and conversion. Our team excels in crafting tailored solutions across various platforms including SEO, SEM, social media, and content marketing. With a focus on data-driven insights and client collaboration, we deliver measurable results and exceed expectations in today\'s competitive digital landscape.

While working as contact center & delivery manager at Ginsoy, I have been involved in hire, train, prepare, and motivate my staff members to provide excellent service to customers. The set objectives, analyze contact center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for customers and to coordinate delivery team members, routes, and budgets to facilitate customers.

As the Operations Manager at Juice Junction, I oversee all aspects of operations, including marketing, promotions, deal-making, and staff management.

While working as contact center & delivery manager at Jahsan by Ginsoy, I have been involved in hire, train, prepare, and motivate my staff members to provide excellent service to customers. The set objectives, analyze contact center metrics, ensure that the company and staff meet goals, and provide reliable, efficient support for customers and to coordinate delivery team members, routes, and budgets to facilitate customers.

As Finance & HR Manager at Alaska Restaurant, I spearheaded staffing initiatives, overseeing recruitment and maintaining attendance and salary records. I managed payroll processes, controlled expenses, and monitored purchases to ensure fiscal responsibility. Additionally, I maintained order punching systems and supervised all store-related procurement activities.

As Alternate Distribution Channel Officer at Meezan Bank Limited, I excelled in customer service, handling various inquiries and requests while ensuring customer satisfaction. My responsibilities included debit card activation, utility bill payments, SMS alert management, and informing customers about new products and features. Additionally, I forwarded leads for home and auto finance, addressed complaints, and resolved issues related to card delivery, service levels, and branch operations.

As Alternate Distribution Channel Officer at Bank Alfalah Limited, I excelled in delivering exceptional customer service by handling diverse inquiries and requests. My role included initiating debit card activations, managing utility bill payments, and handling SMS alert activations/deactivations. Additionally, I forwarded leads for home and auto finance, addressed general inquiries, and effectively resolved customer complaints, ensuring high service levels and customer satisfaction.

As Head Cashier at Chase Value Center, I supervised cashier operations, ensuring efficient scanning of products, bill generation, and accurate collection of payments. I provided oversight to cashier staff, ensuring proper counter operation and addressing any issues. At the end of each day, I conducted cash closing procedures, reconciling transactions, and securely handing over cash to the finance department for day-end settlement.

As a Customer Support Representative for Ufone in the KFC campaign, I managed order bookings via call and online platforms for KFC products across multiple cities. My responsibilities included accurately taking orders and routing them to the appropriate branches. Additionally, I addressed customer complaints regarding late delivery, product quality, and other issues, ensuring timely resolution through effective follow-up with branch teams.

As Site Supervisor at DR Constructions, I oversaw three distinct projects:

DP Worlds Road Carpeting
Repairing and reconstructing a building for Rangers officials at Port Muhammad Bin Qasim Housing Society, Karachi, Pakistan.
Repairing and maintaining apartments at Port Qasim Housing Society for Officers.