概要

Hands-on Salon Manager with a track record of ensuring efficient salon operations. Especially adept at ensuring a high level of customer satisfaction by routinely exceeding standards of excellence through direct customer interactions. Specialize in increasing customer flow through the availability of comprehensive services and products.

工作经历

公司标识
Floor Manager
Dermalogica Pakistan
Jun 2018 - 代表 | Lahore, Pakistan

1. Manage inventory and work floor, making sure everything is up to the required expectations while making sales.
2. Assess customers’ needs and provide assistance and information on product features.
3. Ensure high levels of customer satisfaction through excellent sales service.
4. Welcome customers to the store and answer their queries.
5. Work alongside operations manager to efficiently manage the sales and orders.
6. Remain knowledgeable on products and services offered by us.
7. Handle shipping and returns of goods.
8. Manage all day to day financial transactions.
9. Make sure the ERP system is up to date with daily postings.

公司标识
Manager
Diva Beauty Saloon
Sep 2016 - Jan 2018 | Lahore, Pakistan

1. Maintained an updated schedule of all appointments.
2. Handled any cancellations or rescheduling requests.
3. Maintained an inventory of available supplies.
4. Resolved guest complaints or issues.
5. Supervised marketing and promotional program
6. Hired and trained new team members
7. Maintained and updated inventory records on a weekly basis.
8. Ensured client satisfaction with quality of salon service.
9. Prepared and updated weekly work schedule
10. Manage all administrative and HR activities
11. Maintained and updated client payment records on a regular basis

公司标识
Make-up Artist / Skin Specialist
Glo Star
Apr 2014 - Apr 2016 | Al Ayn, United Arab Emirates

1. Performed makeup application waxing and other cosmetic services as requested.
2. Assisted colleagues with clients and cleanup duties as needed.
3. Recommended makeup choices to clients on an individual basis.
4. Upheld high courtesy and customer service standards for every client.
5. Assisted with customer services including haircuts perms and shampooing.
6. Traditional and Airbrushed Makeup
7. Brow Styling, False Lashes and Eyelash Extensions
8. Daytime, Special Event and Glam Looks

公司标识
Manager
Diva Beauty Saloon
Oct 2009 - Apr 2014 | Lahore, Pakistan

1. Maintained an updated schedule of all appointments.
2. Handled any cancellations or rescheduling requests.
3. Maintained an inventory of available supplies.
4. Resolved guest complaints or issues.
5. Supervised marketing and promotional program
6. Hired and trained new team members
7. Maintained and updated inventory records on a weekly basis.
8. Ensured client satisfaction with quality of salon service.
9. Prepared and updated weekly work schedule
10. Manage all administrative and HR activities
11. Maintained and updated client payment records on a regular basis

公司标识
Manager
Bushra Iqbal Salon (Bushra & Zaro)
Oct 2004 - Sep 2009 | Lahore, Pakistan

1. Launched different social media campaigns to promote Spell bound’s new products & services which resulted in a 70% increase in monthly sales
2. Scouts and orients new hair stylists, nail artists and spa staff. Evaluates performance on a monthly basis to ensure that each member adhere to salon’s goals
3. Coordinates with suppliers regarding workshops for salon staff to keep them updated on current trends and strategies to improve customer service
4. Organizes team building activities to ensure smooth collaboration among salon staff and encourage members to give their best efforts at work
5. Monitors supplies inventory and trains staff on economical usage of salon supplies
6. Interacted daily with customers to ensure an optimal level of customer satisfaction.
7. Worked with owner to develop marketing and promotional strategies.
8. Tracked available inventory and reordered supplies and products.

学历

University of the Punjab
学士, 艺术学士, B.A‎
Enlish
所占比重 52%
2010
Lahore Board
中级/A级, 艺术系, FA‎
Language (Punjabi), English
所占比重 45%
2006
Lahore Board
大学入学/0级, 科学, Matric‎
English, Biology, Chemistry
所占比重 46%
1999

技能

熟练 Creative Desigin
熟练 Excellent People Skills
熟练 make-up artist
熟练 Nutrition Management:
熟练 Sals Trainer
熟练 skin care specialist

语言

初学者 英语
中级 旁遮普语
熟练 乌尔都语