Call Center Supervisor - Inbound

Packaging Daddy (SMC - Private) Ltd

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PKR. 50,000 - 125,000/Month

We are looking for a Call Center Supervisor for our inbound sales department with at least 3 to 5 years of experience dealing with USA & UK clients.

Job Responsibilities.

Make your own Sales and Hire New team members.
Ensure the smooth/effective customer handling by Customer Services Staff
Floor Management (Smooth Customer Flow)
Innovative ideas to keep increasing recurring income.
Responsible for achieving high customer satisfaction through high-quality product delivery.
Take accurate measures against feedback from customer service
Make sure the client is educated not to expect any free work as it is a cost to the company
Sets tough targets on Leads to convert to sales for team members, when not achieved, checks it on a weekly and monthly basis
Hire new people, Train them, build a team.
To ensure proper administration and discipline in the Customer Service Center
Responsible for the high motivational level of the staff within the subunit
Conduct regular meetings with team to discuss operational issues and provide performance feedback
Daily huddles to keep CSC updated with changes.
Keeps the CRM up to date with daily leads ( valid or invalid – this is information the company is spending money on).
Group meetings upon a sale is being finalized to make sure the understanding amongst involved departments is optimal.
Do not keep a resource more than 2 to 3 weeks after hiring if he/she is no good. You can easily judge it in the first couple of days.
Listens to frontier calls, and analysis and guides his team on a daily basis