发布 Jun 03, 2023 182 查看
Responsibilities:
• Communicating with customers and sales representatives.
• Analyzing customer behavior.
• Gathering information about customer complaints.
• Developing aggressive retention strategies based on customer feedback.
• Negotiating with customers to renew contracts and retain business.
• Meeting with the sales team to propose customer retention solutions.
• Writing and presenting customer behavior reports.
• Building positive relationships with customers and business associates.
Requirements and skills:
• Minimum 1-year of proven experience.
• Must have good English verbal communication.
• Must be able to prepare different reports related to retention and other call center operations.
• Must be comfortable working in night shift.
• Good listening and analytical skills.
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