发布 Jul 25, 2024 709 查看
- Ensure compliance with Bank s policies and procedures as well as SBP/prudential regulations for smooth conduct of Bank Operations efficiently and consistently.
- Operational Excellence, Handling inbound and outbound call activities with efficient and qualitative Verbal communication.
- Resolving customer s queries and lodging complaint, handling of on spot customer s queries, complaints logging and forwarding to respective department for resolution.
- Delivering Sound image and having proficient knowledge of bank s services and Well versed with the products knowledge, bank processes and able to deliver/present a sound image of the organization.
- Monitoring of ATMs through I-Suite Application.
- Responsible for ATMs MIS Reports; Weekly / Fortnightly / Monthly and Quarterly ATM Downtime and Transaction reports to SBP, MMBL Management and MMBL Branches.
- Responsible for ATM Replenishment Report to MMBL Branches.
- Coordination with vendors and MMBL internal teams for Delivery, fixation and installation of ATMs.
- To ensure ATM Vestibule readiness before installation of ATM.
- Develop and implement initiatives to increase productivity and reduce operational costs.
- Maintain an effective Standard Operating Procedures (SOPs) for ATM Operations to deliver performance compliance with internal and external regulations and policies.
- Regular review to ensure applicability, effectiveness, and efficiency. Ensure compliance with all business and regulatory standards.
- Responsible for timely reporting to SBP and external stakeholders for ATM related reports.
- Masters/Bachelors Degree with banking experience and good banking knowledge.
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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