Chat Support Operator

We are looking for a skilled Chat Operator to provide exceptional customer support and real-time assistance to our clients through our chat platforms. As a Chat Operator, you’ll act as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring an outstanding customer experience. This role requires strong communication skills, empathy, and the ability to navigate conversations professionally and efficiently.

Key Responsibilities:

Respond promptly to customer inquiries via chat, providing accurate, clear, and friendly responses.
Assist customers with product and service-related questions, order inquiries, account issues, and troubleshooting.
Provide personalized customer support, addressing customer needs with patience and professionalism.
Identify and escalate complex or unresolved issues to the appropriate team members or supervisors.
Record and log customer interactions accurately, ensuring a comprehensive customer record for future reference.
Collaborate with other team members to provide a seamless and consistent customer experience.
Maintain up-to-date knowledge of company products, services, and promotions.

Requirements:

Proven experience in a customer service, call center, or chat support role.
Excellent written communication skills with attention to detail.
Ability to multitask and manage multiple conversations simultaneously.
Problem-solving skills with a focus on customer satisfaction.
High level of empathy and patience in dealing with customers.

技能

Fluent in English Multitasking Skills Live Chat Handling

工作详细内容

全部职位:

20 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

Gulberg 3, 拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

入门级

经验:

� 经验 - 3年

在之前申请:

Dec 13, 2024

发布日期:

Nov 12, 2024

LiveGreeter

· 51-100 员工 - 拉合尔

关注

Live Greeter is a Live Chat Company based in Lahore, Pakistan. The company provides online customer service and support through live chat to businesses all over the world. Live Greeter has helped companies across various industries deliver better online experience to their website visitors. Our team of dedicated professionals plays a key role in improving the web visitor experience, helping clients expand their business.