发布 Apr 04, 2024 295 查看
Position Overview:
This position provides technical support, and pre and post-sales services to customers as well as supports the sales team regarding lube advisory; Supports the shell team regarding market activities and penetration of competition; Manages operational tasks; Manages accounts of TOP 5 customers; Works towards the overall growth of lubricants business.
Requirements:
Education: Bachelor’s in mechanical/ chemical engineering
Experience: 1 to 2 years of quality experience in the lubricants & services industry
- Good understanding of lubrication techniques and machinery
- Understanding of machinery and their conditioning monitoring
- Thorough knowledge of lubrication techniques and effective lubrication
- In-depth knowledge of sales cycle along with other commercial terms such as Taxation, Sales cycle, Invoicing
Key Responsibilities:
- Provide front-line technical support to customers and sales staff including problem-solving, troubleshooting, and application advice for c.80% of all front-line technical issues. This may be proactive in line with sales/marketing efforts or reactive to customer complaints and claims or used oil analysis. Provide basic failure diagnosis for lubrication-related failure.
- Quickly and accurately determine customer requirements for technical and product information to resolve the issue first time.
- Correctly specify appropriate Shell products to be used for specific applications (vehicles, machinery, and equipment), including the specification of equivalent Shell product to replace a competitor’s product, for all lubricants products. Immediate recommendations should be possible for more than 75% of applications, and with the use of reference materials and networks, etc. should be possible for 95% of all cases.
- Advise with support from Shell FLTS on the relevance to equipment service life & maintenance action requirements associated with pre-interpreted oil analysis results.
- Prepare customer plant/equipment audits, lubrication surveys, product rationalization audits and conduct field trials, as necessary to support the overall business strategy.
- Provide HSE, Occupational Health, safety and product disposal advice to customers and front-line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation.
Technical Services to Customers
- Assists customers in selecting the right lubricants as per their need.
- Provides Technical support to all customers using Shell Lubricants
- Develop & execute technical services plan according to customer needs.
- Ensure after-sales services are provided to Shell customers.
- Responsible for answering customer queries, troubleshooting, and providing after-sales support.
- Training of Sales Team and Customers
- Assists Sales staff and trains them about lubricants portfolio.
- Provides awareness about basic lubricants knowledge.
- Maintains learning and development calendar for all sales team.
- Ensures Sales staff works independently & offer various shell products to existing and new customers.
- Suggest to them where and how they can cross and upsell Shell and JBL products.
Tracking of Shell Products
- Tracks customers using shell lubricants along with their machinery details;
- Ensures a record is made and made available to the Shell Team, Support Shell Team regarding market activities and penetration of competition.
- Ensure all after-sales services are provided to all Shell customers.
- Aims to exceed overall business revenue by enabling shell premium product sales.
Managing T5B5 Accounts
- Manages accounts of TOP 5 AND BIG 5 customers for further cross and upselling of shell lubricants.
- Ensures frequent visits and support to the Sales team to meet the desired targets.
技能
Jaffer Brothers (Private) Limited
The Company was established by the Jaffer Family as a trading firm in 1849, in Pune in undivided India. Following the creation of Pakistan, Jaffer Brothers (Private) Limited (JBL) was incorporated in Karachi on July 2,1948. The steady growth and success of JBL and the position it secured as a leading business house were mainly due to the family's over 150 years' experience and the trust placed in the Company by its customers, employees and principals - which today include some of the most renowned names internationally. The head office is located in Karachi with main branches in Islamabad and Lahore. Sales outlets and representative offices are located in all the major cities and towns of Pakistan. The mission of the Company is to actively participate in national growth and economic and social development. Highly motivated teams of the business and service divisions and subsidiary companies fulfill this mission by serving their customers' needs in accordance with the short and long term objectives set by them. Since its inception, the goods and services provided by JBL have led to improved productivity in the agro sector, in the information management field and in transportation, telecommunication, power generation and transmission projects.
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