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Customer Support Representative (CSR)

Hexatech Solution

发布 Jan 02, 2024 310 查看

PKR. 30,000 - 40,000/Month

Join Our Team as an Online Customer Support Representative

We are seeking a dedicated and passionate Online Customer Support Representative to join our growing team. In this role, you will be the face of our company, interacting with customers and providing exceptional support through Zoom or live chat platforms. You will play a crucial role in resolving customer inquiries, ensuring their satisfaction, and contributing to our company's reputation for excellence.

Preferred those candidates who belong near To Central Park Housing Scheme, Ferozpur Road Lahore

Responsibilities:

· Serve as the front line of customer service, interacting with customers through Zoom or live chat to address their questions, concerns, and needs promptly and professionally.

· Thoroughly understand customer needs and provide appropriate guidance, support, and solutions to their issues.

· Master the use of our online support application to efficiently assist customers and maintain accurate records of interactions and transactions.

· Adhere to company guidelines and procedures while handling customer interactions, ensuring a consistent and professional experience.

· Collaborate effectively with team members to resolve complex customer issues and escalate them to the appropriate department when necessary.

· Demonstrate exceptional communication skills in both written and spoken English, ensuring clear and concise interactions with customers.

· Exhibit strong problem-solving abilities, critical thinking skills, and a calm demeanor when dealing with customer concerns or complaints.

· Possess a willingness to learn and adapt to new online applications and technologies, keeping up with the evolving digital landscape.

· Work independently and as part of a team, handling multiple tasks simultaneously and managing time effectively.

Requirements:

· Bachelor's degree in any field of study.

· Extraordinary English language proficiency, both written and spoken.

· Impeccable customer service skills, demonstrating empathy, patience, and a genuine desire to assist customers.

· Strong problem-solving and critical thinking abilities.

· Adaptability and eagerness to learn new online tools and technologies.

· Ability to work independently and as part of a team, managing multiple tasks simultaneously.

Experience working with customer support.

· Excellent time management skills.

Additional Preferences:

Please Note:

· This is a shift-related job, requiring flexible hours and willingness to work additional shifts if necessary.

If you are a customer-centric individual with a passion for providing exceptional support and a knack for resolving issues, we encourage you to apply. We offer a supportive and collaborative environment, comprehensive training, and opportunities for growth and development within our company.

Salary: Rs30,000.00 - Rs40,000.00 per month

& salary increments implemented every six months.