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We are seeking a dedicated and friendly Customer Service Representative to join our team. As the first point of contact for our customers, you will play a key role in delivering a positive experience by responding to inquiries, resolving issues, and providing product information.
Key Responsibilities:
- Answer customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve product or service issues by clarifying the customer’s complaint and determining the best course of action
- Provide accurate information regarding products, services, and policies
- Maintain customer records and update account information as needed
- Work closely with other departments to resolve complex issues and ensure customer satisfaction
- Proactively reach out to customers to provide updates or additional information as needed
- Escalate unresolved issues to management when necessary
Requirements:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to handle high-volume customer interactions with patience and professionalism
- Previous experience in customer service or a related field is a plus
- Ability to work independently and manage time effectively
- Basic computer skills (Microsoft Office, CRM systems, etc.)
Benefits:
- Competitive salary
- Flexible working hours (remote work available)
- Opportunities for career advancement within a growing company
- Comprehensive training and ongoing support
- A positive, team-oriented work environment.
Hadi Ab Limited
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