发布 Oct 01, 2023 193 查看
We are seeking an experienced and motivated Senior Customer Service Representative (CSR) International to join our team. The ideal candidate will have a minimum of 2 years of experience in customer service and a solid understanding of HR practices. This role offers the opportunity to work in a dynamic international environment and make a meaningful impact on our customers and HR-related processes.
Key Responsibilities:
- Provide top-notch customer support to our international clientele via phone, email, and chat.
- Maintain shifts rosters in ERP online system and controlling.
- Address complex customer inquiries and issues, ensuring timely resolution.
- Collaborate with cross-functional teams to improve customer satisfaction and service delivery.
- Maintain accurate customer records and documentation.
- Contribute to the development and improvement of HR processes and procedures.
- Assist in HR-related tasks such as onboarding, documentation management, and employee inquiries.
- Handle confidential HR information with discretion and professionalism.
- Collaborate with the HR team to ensure compliance with HR policies and regulations.
- Participate in ongoing training and development to stay updated on both customer service and HR practices.
- Assist in the training and mentoring of junior CSR team members.
Requirements:
- Minimum of 2 years of experience in customer service.
- Strong knowledge of HR practices and procedures.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team.
- Problem-solving and decision-making abilities.
- Proficiency in [relevant software/tools].
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth within a global company.
- Ongoing training and development programs.
- Friendly and collaborative work environment.
技能
Guardian Facility Management
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