Key Responsibilities:
Lead Management: Follow up with leads promptly and professionally.
Customer Communication: Contact customers via phone, email, and text to inform them about our services.
Eligibility Verification: Assess potential customers\\\' eligibility based on predefined criteria.
Appointment Scheduling: Coordinate and book appointments for property surveys, ensuring that all necessary details are confirmed with the customer.
Record Keeping: Maintain accurate and up-to-date records of all customer interactions, eligibility checks, and scheduled appointments.
Follow-up: Send reminders and follow-up communications to customers to ensure they are prepared for their appointments.
Customer Service: Address any customer inquiries or concerns, providing clear and helpful information about our services.
Skills and Qualifications:
Excellent Communication Skills: Ability to clearly and effectively communicate with customers via phone, email, and text.
Organizational Skills: Strong attention to detail and the ability to manage multiple leads and appointments simultaneously.
Customer-focused: A proactive approach to customer service, ensuring a positive experience at every touchpoint.
Tech Savvy: Proficiency with SAAS and other relevant software tools.
Sales-Oriented: A natural ability to engage with customers and encourage them to take advantage of our services.
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