Report Company
Orion Call Center
ORION CALL CENTRE
Introduction
Orion call centre is a sister concern of First Global Consultants Inc. Canada, which is a global enterprise solution company providing customers with integrated end-to-end solutions and services to improve their business performance. Realizing that business face significant challenges and need reliable solutions to manage diverse tasks and different processes. We assist our customers in not just gauging their exact requirements, but also in recommending and implementing complete robust and reliable solution.
OUR AIM & OBJECTIVES
To help accelerate the business and boost Canadian/ Pakistans economy by using the latest computer technologies
To provide E-Marketing, Inbound, Outbound and Receivables Management Call Centre Services, to all businesses, industries, using our state of the art Call Centre.
To give prompt and reliable services and support up to the entire satisfaction of the customer.
To develop software according to the companies specific needs and also, to export software in order to earn Foreign Exchange for the country.
To assist companies by offering them Services Contract for Scanning Documents and for Document Management Software.
Call Center Services
Virtually every business is dependent on the telephone, but most do not consider the detrimental effects of not having a professional timely response to their callers. Your calls will be routed to our own team of trained professional who will then answer calls in your companys name or on behalf of your companys name and according to your specific instructions. Whether you are looking for an inexpensive alternative to hiring your own receptionist or requiring response lines for a major campaign of any sort, we have the workable solutions for you.
Training
The program of courses and workshop for Call Centre and Customer Service Representative or any individual seeking skill building for more effective customer relations. Successful completion of this program will help you build or master critical competencies, and will provide you the recognition for your professional development. In this program students will also learn a variety of office tasks such as Introduction to PC, Word, Excel, Access, PowerPoint, Outlook and Projects. Students will also be tested for customer service knowledge and proficiency skills required in the call centre environment.
This program prepares individuals in the demanding field of Customer Service and Call Centre Agents. This training comprises of full customer service and call centre skills reinforced by a simulated call centre environment which OCC provides to its students.
Outbound Tele Services
Orion Call Centre manages a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound contact centre operations.
We have built a solid foundation to manage all kinds of campaigns for our clients.
Our agents are proficient in handling the entire gamut of calls, from simple welcoming calls, to calls pertaining to surveys, verifications, lead generation, collections and many other areas.
Outbound Services Include
Sales
Telemarketing services
Lead generation / qualification
Prospecting
Promoting new services or products
Appointment Setting
Survey
Inbound Tele Services
Orion Call Centre provides off shore contact centre solutions to clients across the globe. We utilize and deploy the most sophisticated call processing and telecom systems in the world. Our call routing feature allows the system to instantaneously scan available agents and route calls to the most appropriately skilled agents.
Our operating centre receives customer calls over dedicated international privately leased circuits. We can handle calls relating to various products across numerous industries.
Facilities
The Orion Call Centre is a fully equipped call centre located in Karachi, Pakistan. The Centre has world class telecommunications technology, 24 X 7 operations. It contains the capabilities and enablers conducive to high quality sustained performance.
World class technology
o Telephony which includes a call recording system for quality assurance on all inbound and outbound calls
o System availability in excess of 99.99% with UPS for all systems and generator backup for server and all other hardware
o Backup tape drive for data redundancy
o High Quality Assurance Services
Highly qualified Human Resource pool
o Skill based interviews are conducted to select vocational employees who are most suited for balancing customer management, negotiations and recoveries
o Training programs are conducted to focus on telephone negotiations skills, customer management and receivables strategies
The People
It is the human resource that primarily translates the success of any organization. People bring honesty, creativity and dedication with them and hence people's focus and determination to learn predominantly make up a company's success formula.
ORION is the company of ambitious, experienced and technically skilled people.
People who are equipped with all the tools you can use to overcome any critical weakness your IT network may have;
People who are like a reference guide for you that you could refer quickly to solve your IT related problems.
Our industry-leading specialists have obtained internationallyrecognized certifications and training in their relevant service line or product, and ensure successful, timely completion and commissioning of projects.
Introduction
Orion call centre is a sister concern of First Global Consultants Inc. Canada, which is a global enterprise solution company providing customers with integrated end-to-end solutions and services to improve their business performance. Realizing that business face significant challenges and need reliable solutions to manage diverse tasks and different processes. We assist our customers in not just gauging their exact requirements, but also in recommending and implementing complete robust and reliable solution.
OUR AIM & OBJECTIVES
To help accelerate the business and boost Canadian/ Pakistans economy by using the latest computer technologies
To provide E-Marketing, Inbound, Outbound and Receivables Management Call Centre Services, to all businesses, industries, using our state of the art Call Centre.
To give prompt and reliable services and support up to the entire satisfaction of the customer.
To develop software according to the companies specific needs and also, to export software in order to earn Foreign Exchange for the country.
To assist companies by offering them Services Contract for Scanning Documents and for Document Management Software.
Call Center Services
Virtually every business is dependent on the telephone, but most do not consider the detrimental effects of not having a professional timely response to their callers. Your calls will be routed to our own team of trained professional who will then answer calls in your companys name or on behalf of your companys name and according to your specific instructions. Whether you are looking for an inexpensive alternative to hiring your own receptionist or requiring response lines for a major campaign of any sort, we have the workable solutions for you.
Training
The program of courses and workshop for Call Centre and Customer Service Representative or any individual seeking skill building for more effective customer relations. Successful completion of this program will help you build or master critical competencies, and will provide you the recognition for your professional development. In this program students will also learn a variety of office tasks such as Introduction to PC, Word, Excel, Access, PowerPoint, Outlook and Projects. Students will also be tested for customer service knowledge and proficiency skills required in the call centre environment.
This program prepares individuals in the demanding field of Customer Service and Call Centre Agents. This training comprises of full customer service and call centre skills reinforced by a simulated call centre environment which OCC provides to its students.
Outbound Tele Services
Orion Call Centre manages a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound contact centre operations.
We have built a solid foundation to manage all kinds of campaigns for our clients.
Our agents are proficient in handling the entire gamut of calls, from simple welcoming calls, to calls pertaining to surveys, verifications, lead generation, collections and many other areas.
Outbound Services Include
Sales
Telemarketing services
Lead generation / qualification
Prospecting
Promoting new services or products
Appointment Setting
Survey
Inbound Tele Services
Orion Call Centre provides off shore contact centre solutions to clients across the globe. We utilize and deploy the most sophisticated call processing and telecom systems in the world. Our call routing feature allows the system to instantaneously scan available agents and route calls to the most appropriately skilled agents.
Our operating centre receives customer calls over dedicated international privately leased circuits. We can handle calls relating to various products across numerous industries.
Facilities
The Orion Call Centre is a fully equipped call centre located in Karachi, Pakistan. The Centre has world class telecommunications technology, 24 X 7 operations. It contains the capabilities and enablers conducive to high quality sustained performance.
World class technology
o Telephony which includes a call recording system for quality assurance on all inbound and outbound calls
o System availability in excess of 99.99% with UPS for all systems and generator backup for server and all other hardware
o Backup tape drive for data redundancy
o High Quality Assurance Services
Highly qualified Human Resource pool
o Skill based interviews are conducted to select vocational employees who are most suited for balancing customer management, negotiations and recoveries
o Training programs are conducted to focus on telephone negotiations skills, customer management and receivables strategies
The People
It is the human resource that primarily translates the success of any organization. People bring honesty, creativity and dedication with them and hence people's focus and determination to learn predominantly make up a company's success formula.
ORION is the company of ambitious, experienced and technically skilled people.
People who are equipped with all the tools you can use to overcome any critical weakness your IT network may have;
People who are like a reference guide for you that you could refer quickly to solve your IT related problems.
Our industry-leading specialists have obtained internationallyrecognized certifications and training in their relevant service line or product, and ensure successful, timely completion and commissioning of projects.