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Customer Support Representative

Cerberus is one of the fastest-growing security service companies operating in the United Kingdom. The company was founded by our leadership team, who have extensive and combined careers lasting more than 15 years within retail, corporate, static, and dog-handling security.

We are looking for a Customer Support Representative based in Rawalpindi, Pakistan.

KEY TASKS AND RESPONSIBILITIES

To ensure that all sites are covered and that Officers are deployed in a cost-efficient manner regarding client requests and company policy.
Accept allocated tasks from Department Management such as assisting with Call Monitor Gaps.
Coordinate with all Senior Management and Field Team to ensure requests for shift changes, Officer concerns, and other relevant requests for assistance are dealt with quickly in an efficient and accurate manner.
Coordinate with Clients and respond to Alarm Response calls to ensure they are met within a set timeframe.
Completing accurately and in a timely manner all incident and accident reports, ensuring these are passed immediately to Management for processing and recording as appropriate.
To accurately and precisely record all Officer events that impact business delivery, such as Officer blow-outs and sickness.
At the end of shift ensure a proper and full handover is passed to the Department Management regarding all relevant information and a summary of shift activities.
To adhere to all practices and regulations contained in your training to regularly update your own knowledge and ensure a clear personal understanding of all processes and procedures.

RELEVANT SKILLS AND EXPERIENCE

Fluency in written and spoken English with a good accent.
Must have excellent interpersonal communication skills.
Must be experienced with Microsoft 365 products.
Should be able to manage own workload and work within time constraints accurately.
Must have excellent personal presentation.
Ideally experienced in a customer service background.

FURTHER DETAILS

Flexible working.
Full induction and training program including continuous development.
Competitive pay rates.
Average 50 Hours a week (Monday-Friday), with flexibility to work on weekends.

Cerberus Security is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation disability, or age. We seek applications from those aligned with the Core Values of our company: teamwork, respect, integrity, excellence, and development.