发布 Sep 06, 2023 864 查看
Responsibilities:
• Implement and administer procedures to enhance operations.
• Receive, prioritize, process, and identify incoming orders (via email, phone, fax, etc.) according to the sales policy and customer requirements.
• Advising customers about delivery schedules and after-sales service.
• Manage the volume of incoming phone calls.
• Identify and assess customers’ needs and take care of their concerns.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Handle other administrative tasks in the office setting.
Qualification and Skills:
• M. Com with 2-3 years’ experience in international e-commerce industry.
• Excellent data entry skills with keen attention to detail.
• Customer service skills with a natural American English accent.
• Good communication and interpersonal skills.
• Confidence, motivation, and determination.
• The ability to work well as an individual and with the team.
• Capability to work under pressure and achieve the targets – must have.
Blue Star Manufacturing Pvt Ltd
Blue star manufacturing PVT Ltd is a leather manufacturing company .Our head office is in Lahore while our factory is located in Sialkot. We design, develop, manufacture, maintain and export leather products, fashion, textile and motorbike gears to overseas market.
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