Customer Retention Specialist

Axxon BPO

多个城市，巴基斯坦

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发布 Nov 11, 2024 171 查看 Report Job

PKR. 50,000 - 100,000/Month

We are seeking a skilled Customer Retention Specialist to join our team. As a key member of our customer service department, you’ll focus on building lasting relationships with clients, ensuring customer satisfaction, and minimizing churn by addressing and resolving client concerns. This role is ideal for individuals with strong communication skills, a customer-centric approach, and the ability to engage clients effectively.

Key Responsibilities:

Identify and resolve customer issues to ensure satisfaction and retention.
Actively engage with clients to understand their needs and provide tailored solutions.
Implement retention strategies and follow up with at-risk clients.
Maintain accurate records of customer interactions and follow-up actions.
Collaborate with other departments to address and resolve escalated issues.

Qualifications:

Proven experience in customer service, sales, or client relations.
Excellent communication and interpersonal skills.
Ability to handle client concerns with empathy and professionalism.
Problem-solving skills and a proactive approach to client retention.

Benefits:

Competitive salary with performance-based incentives.
Opportunity for growth and career advancement.
Supportive and dynamic work environment.

Pay: Rs50,000.00 - Rs100,000.00 per month

技能

Listening to Customers Lead Generation Email Etiquette Fluent in English

工作详细内容

全部职位:

35+ 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 拉瓦尔品, 巴基斯坦

性别:

没有偏好

年龄:

15 - 35 年

最低学历:

学士

职位等级:

入门级

经验:

� 经验 - 2年

在之前申请:

Dec 11, 2024

发布日期:

Nov 11, 2024

Axxon BPO

· 301-600 员工 - 伊斯兰堡, 拉瓦尔品

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Founded in 2011, Axxon BPO is a leading business process outsourcing company dedicated to providing top-tier customer support and sales solutions. Based in Rawalpindi, Pakistan, we specialize in call center services, including customer service, sales, lead generation, and client verification. Axxon BPO is committed to fostering a professional and innovative work environment focused on client satisfaction and team development. We prioritize employee growth through continuous training and career advancement opportunities, making Axxon BPO a trusted choice for both employees and clients worldwide.