یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Specialist

Webotiks BPO

دسمبر ۱۱, ۲۰۲۳ شائع ہوئی 318 نے دیکھا

PKR. 40,000 - 60,000/Month

Your primary responsibility is to foster and maintain positive relationships with clients to ensure satisfaction and maximize client retention. You will serve as a liaison between the company and its clients, addressing their needs, resolving concerns, and providing exceptional service. The role requires a combination of excellent communication skills, a deep understanding of the products or services offered, and a proactive approach to client engagement.

Key Responsibilities:

Build and nurture strong relationships with clients to understand their needs and expectations.
Regularly communicate with clients to gather feedback, address concerns, and provide updates on products or services.
Act as the first point of contact for client inquiries and issues, ensuring timely and effective resolution.
Collaborate with internal teams to address client concerns and facilitate solutions.
Develop a comprehensive understanding of the company's products or services to effectively communicate their value to clients.
Stay informed about industry trends and changes to better assist clients.
Assist in the onboarding process for new clients, providing guidance and support.
Conduct training sessions to educate clients on product features and best practices.
Collaborate with sales, marketing, and product development teams to align client needs with company offerings.
Provide insights and feedback from clients to contribute to product/service improvements.
Maintain accurate records of client interactions, feedback, and issue resolutions.
Generate reports on client engagement metrics and contribute to strategic planning.