جون ۰۳, ۲۰۲۴ شائع ہوئی 145 نے دیکھا Report Job
We are seeking a dedicated and customer-focused Call Center Agent to join our inbound call team based out of Lahore, Pakistan. This role involves handling customer inquiries, providing excellent customer service, and resolving issues in a timely and professional manner. The ideal candidate will possess exceptional communication skills, a friendly demeanor, and a commitment to delivering outstanding customer support.
Key Responsibilities:
- Handle a high volume of inbound calls from customers in the USA.
- Provide accurate information and assistance regarding products, services, and policies.
- Resolve customer complaints and issues efficiently and to the customer's satisfaction.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document all customer interactions and maintain accurate records in the system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction, and quality standards.
- Collaborate with team members and supervisors to improve service quality and efficiency.
- Stay updated with company policies, procedures, and product knowledge.
Requirements:
- High school diploma or equivalent; higher education preferred.
- Previous experience in a call center or customer service role is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and ability to think on your feet.
- Ability to work night shifts (6:00 PM - 6:00 AM) with flexible scheduling.
- Proficient in using computers and familiar with CRM software.
- Strong interpersonal skills and the ability to work in a team-oriented environment.
Benefits:
- Competitive basic salary.
- Performance-based & per sales-based incentives.
- Comprehensive training program.
- Opportunities for career growth and advancement.
- Friendly and supportive work environment.
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Wattoo Enterprises
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