We are looking for a skilled Manager of Inbound Customer Success to join our team and oversee our Inbound Customer Success team. As the Manager, you will be responsible for partnering with the Customer Success leadership to ensure the healthy growth of both our customer base and the Customer Success department. Your primary role will be to build and lead a team of Customer Success Specialists who are responsible for delivering white-glove service and value to our global customer base through email, chat, phone, and video calls. You will need to coach and train your team to meet their performance metrics while ensuring high levels of customer satisfaction.
Key Responsibilities:
Qualifications:
In summary, the ideal candidate should have experience in SaaS B2B customer success, leadership and team management skills, ability to work collaboratively, and strong problem-solving and conflict resolution skills. They should also be passionate about delivering an excellent customer experience and working in a dynamic environment.