یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Call Center Representative

Travels Scope

جولائی ۲۲, ۲۰۲۴ شائع ہوئی 390 نے دیکھا

PKR. 20,000 - 30,000/Month

You’ll be the friendly voice that connects us with our current and potential customers. Your mission? To ensure exceptional customer experiences by addressing inquiries, resolving issues, and providing top-notch service. Here’s what your day-to-day will look like:

Handling Inbound and Outbound Calls:
- Manage a high volume of incoming and outgoing calls promptly and professionally.
- Follow established call center scripts when addressing various topics.
Understanding Customer Needs:
- Identify customer needs by actively listening and asking clarifying questions.
- Research and provide accurate information to address inquiries or concerns.
Problem Solving and Solutions:
- Offer solutions and alternatives to meet customer needs.
- Upsell relevant travel products or services when opportunities arise.
Building Relationships:
- Go the extra mile to engage customers and build lasting relationships.
- Maintain a positive and empathetic attitude even during challenging interactions.
Record Keeping:
- Document all conversations in our call center database in a clear and organized manner.
Continuous Learning:
- Attend educational seminars to enhance your knowledge and performance.
Meeting Targets:
- Strive to meet both qualitative and quantitative targets set for the team.

Requirements and Skills

To excel in this role, you’ll need:

Previous Customer Support Experience:

A track record of handling customer inquiries, complaints, and requests.

Effective Communication:

Strong verbal communication skills and active listening abilities.

Familiarity with CRM Systems:

Comfort using customer relationship management (CRM) tools.

Customer Focus:

Adaptability to different personality types and a genuine desire to help.
Time Management:
- Ability to multitask, prioritize, and manage time effectively.

Education:

High school degree or equivalent.

Why Join Our Team?

Be part of a dynamic travel agency where every day brings new adventures.
Collaborate with a supportive team passionate about creating memorable travel experiences.
Enjoy opportunities for growth and development within the company.