یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

IT Help Desk Expert / Desk Side Support Engineer

Straumann Group

دسمبر ۲٦, ۲۰۲۳ شائع ہوئی 554 نے دیکھا

Key Responsibilities:

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully
functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Qualification:

BS degree in Information Technology, Computer Science or relevant field problem-solving and negotiation skills
MS Office, In Page knowledge
Ability to diagnose and troubleshoot basic technical issues

مہارتیں

Operating System Administration Network Security Administration Chat Support Skills Software Issues IT Troubleshooting Email Clients Help Desk Implementation Help Desk Support IT Support Responsibilities

نوکری کی تفصیلات

صنعت:

خدمات

شعبہِ افعال:

کمپیوٹر نیٹ ورکنگ

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

گردشی

نوکری کی قسم:

مستقل

نوکری کا مقام:

Johar Town, لاہور, پاکستان

جنس:

مرد

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

BS degree in Information Technology, Computer Science or relevant field problem-solving and negotiation skills

کیریئر کی سطح:

تجربہ کار پیشہ ور

کم از کم تجربہ:

2 سال

اس سے پہلے درخواست دیجیۓ:

جنوری ۲۷, ۲۰۲۴

تاریخِ اِشاعت:

دسمبر ۲٦, ۲۰۲۳

The Straumann Group is a global leader in tooth replacement and orthodontic solutions. It unites global and international brands that stand for excellence, innovation and quality in tooth replacement and esthetics, including Straumann, Neodent, Medentika, ClearCorrect, Dental Wings and other fully- or partly-owned companies and partners. We develop, manufacture and supply dental implants, instruments, biomaterials, CADCAM prosthetics, digital equipment, software, and clear aligners for applications in replacement, restorative, orthodontic and preventative dentistry. Our principal production sites for implant components and instruments are in Brazil, Germany, India, Switzerland and the US, while CADCAM prosthetics are milled in Brazil, China, Germany, Japan and the US. Our biomaterials are produced in Sweden, digital equipment in Canada and Germany, and clear aligners in the US and treatment facility in Pakistan.