یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Support Representative

Smart Karobar

ایک سے زیادہ شہر، پاکستان

درخواست بھیجیں

اگست ۱۷, ۲۰۲۳ شائع ہوئی 725 نے دیکھا

PKR. 10,000 - 40,000/Month

Key Responsibilities:

Customer Communication: Engage with customers through calls, emails, and messages to provide personalized support and address inquiries effectively. Demonstrate strong sales skills by identifying opportunities to upsell and cross-sell our products.

Order Management: Prepare order slips on Shopify for confirmed orders with accuracy and attention to detail. Collaborate with the fulfillment team to ensure orders are processed efficiently.

Upselling and Cross-Selling: Leverage your sales expertise to enhance customer experiences through upselling and cross-selling relevant products. Drive revenue growth while ensuring customer satisfaction.

Courier Coordination: Monitor the courier dashboard daily, managing shipments and resolving any issues that may arise. Proactively communicate with customers regarding their orders and handle cancellations professionally.

Daily Reporting: Maintain comprehensive records of customer interactions, feedback, and sales outcomes.

Feedback Collection: Demonstrate your ability to gather constructive feedback from customers to improve products and services. Describe a time when you collected valuable feedback and how it contributed to positive changes.

Qualifications:

Previous customer support and sales experience is essential if not then you must prove yourself that we should select you.
Proven ability to meet and exceed sales targets.
Strong customer-centric mindset with excellent communication skills.
Self-motivated and capable of thriving in a remote work environment.
Basic knowledge of herbal and wellness products is advantageous.
Familiarity with social media platforms and engagement strategies.

BENEFITS:

Competitive commission-based compensation combined with a guaranteed 10,000 monthly salary.
Flexible work-from-home arrangement to accommodate your schedule.
Opportunity to make a significant impact on the growth of a reputable brand.
Engaging and collaborative remote work environment.
Ongoing learning and development opportunities in customer support and e-commerce.